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  • Facilities Manager London
  • JLL in London, , United Kingdom
  • jobs
  • 1 month ago

jobs description

Role Summary

Leading a team to manage the tactical delivery for the assigned property, and be the on-site key point of contact for the key stakeholders & client. The responsibilities will include site budgets, accounting and finance, maintenance and operations, contract services, purchasing of material, equipment & supplies, occupancy services and helpdesk.

Role & Responsibilities

People Management
• Demonstrate and ensure to instil a culture in the team that match our ‘I am JLL’ core behaviours and values of being an Expert, Proactive, Innovative, Versatile, Team Player and valuing the Customer
• Manage and coach team
• Develop and sustain a high-quality well motivated team
• Ensure high staff morale, trust and work ethics
• Actively support an environment that supports teamwork, co-operation and performance excellence within team
• Assist in mentoring and enabling Training & Development of team members

Client/Stakeholder Management 
• Deliver excellent customer service to meet... on-site client’s expectations
• Build and develop effective relationships with key stakeholders &/or client and be comfortable working across all levels
• Monitor procedures to ensure client’s expectations are conveyed and worked upon

Procurement & Vendor Management
• Manage multiple vendors including hard and soft skills to deliver services on time and within budget
• Manage vendor procurement processes in accordance with agreed client procurement guidelines as well as Jones Lang LaSalle procurement best practices

Contracts Management
• Ensure that all contracts are professionally delivered at the right cost and in line with the JLL Code of Ethics
• Monitor expiry of contracts and initiate re-procurement if needed
• Continually assess contracts to ensure best value delivered to the client

Finance Management
• Ensure that the site’s financial operations are meeting targets and control requirements
• Assist and monitor financial processes to ensure account payable procedures are followed at all times

Health & Safety Management
• Implement and manage safety procedures to ensure the provision of a safe working environment
• Ensure compliance with statutory regulations on fire, health and safety standards

Site Operations Management
• Implement Industry Best Practice operations
• Assist and monitor to ensure all building procedures and performance measures are maintained at all times
• Seek ways to reduce costs and improve operational standards
• 24/7 emergency call support and site attendance is required

Risk Management
• Assist in the implementation and management of a property risk management program
• Support the implementation and monitoring of disaster recovering and business continuity plans
• Follow established escalation procedures and incident reporting procedures
• Adhere to JLL’s business conduct by ensuring compliance with the firm’s guidelines,  procedures and strategies
• Achieve Key Performance Indicators and Service Level Agreement targets

Desired Skills And Experience For This Job
• 2 + years experienced in facilities management within a corporate environment
• Have competent knowledge of occupational health and safety requirements, critical facilities and vendor management for specialised services
• Able to demonstrate capacity to understand and interpret commercial contracts
• Confident in budget management and financial interpretation
• Able to demonstrate superior people and contractor management skills
• A strong communicator – good presentation skills and possess strong verbal & written communication skills.
• Problem-solving skills – capacity to deal with ambiguity and solve complex problems effectively
• The ability to effectively deal with high pressure situations
• The ability to work independently and as part of a team

Critical Competencies for Success
• Client Focus & Relationship Management
• Ease of interaction with a wide range and wide level of client staff
• Ability to manage conflict and balance between client and firm requirements
• Has a customer-oriented attitude
• Demonstrates proactive & professional approach to customer service
• Project Management & Organisational Skills
• Excellent planning & organisational skills to prioritise work and meet tight deadlines
• Proven ability to manage multiple and complex operational matters on a daily basis
• Problem Solving & Strategic Thinking
• Capacity to deal with ambiguity and solve complex problems effectively
• Analytical, proven ability to solve problems using a quantitative approach 
• Proven ability to employ holistic approaches and looks at long term solutions

Other Personal Characteristics
• Demonstrated superior people management skills – ability to lead team effectively, train them well, and promote open, constructive and collaborative relationships at all levels
• Strong communicator – Good presentation skills and possesses strong verbal & written communication skills (English & local language); also an active listener
• Passion for quality – has an eye for detail to make sure the best delivery of services
• Self-motivated; confident & energetic
• Ability to effectively deal with stressful situations
• Flexible – able to adapt to rapidly changing situations
• Strongly goal-oriented – able to focus on meeting all performance targets
• Is a team player – able to cooperate and work well with others to meet targets
• Proven ability to initiate and follow through with improvement initiatives
• Exhibits honesty & trustworthiness
• Open to new ideas & willing to challenge status quo
London United Kingdom

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