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  • 3 weeks ago

jobs description

Our client is the No.1 Online Travel Agency in Japan.They provide services in leisure and also business travelers a variety of accommodation choices to meet all of their travel needs. Their mission is to provide quality experience to the travelers. Teir tech-team develop, operate, and maintain a large-scale platform that contributes over 1 trillion yen.As a communication hub, Tech-support handles various inquiries from internal staff and external partners about the technical/product specifications or operations accurately and promptly. Diagnose and troubleshoot the product issues by analyze source code and data in the situation that new features are implemented every weeks.Contribute to offer best experience to customers/partners by feedback the voice of customers to development and product management teams.ResponsibilitiesUnderstand customers’ situation and be responsible to handles the inquiriesBe passionate and have motivation to offer the best values to the customers and partners... as service providerQuickly adapt new technology or architecture and proactive to get the new knowledge technology skillsAlways see the big picture of the things, be flexible and make effort spontaneously in any situation.Maintenance and operation internal FAQTrack computer system issues through to resolution, within agreed time limitsCommunicate and coordinate with customers and partnersPrepare accurate and timely reportsAnalyze logs, system operation including data update or account creationImprove operation process to reduce the time of inquiries or issues itself with PDCA cycle
Tokyo Japan


Apply - Bilingual Technical Support Tokyo