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  • Customer Service Agent Part-Time (Ticket/Gate) - BDA Bermuda
  • Delta Air Lines in Bermuda, , Bermuda
  • jobs
  • 3 weeks ago

jobs description

Bermuda, Bermuda

Airport Customer Service

22-May-2024

Ref #: 24910

How you'll help us Keep Climbing (overview & key responsibilities)
• Vision: Deliver world-class service to all customers
• Mission: Make every customer feel like the most valued person

At Delta, our brand is critical to our continued success. As a Customer Service Agent, you play a key part in keeping our brand strong by demonstrating strict adherence to uniform compliance, maintaining professionalism, and exhibiting a positive attitude inside and outside of work. You will be central in demonstrating Delta’s commitment to our customers by making their travel experience as smooth and pleasant as possible.

As a Customer Service Agent, you are the first to greet our customers at the ticket counter. You will guide and assist them with the ticketing and baggage check-in process. At the gate, you will help our customers with routing, trip planning and gate boarding Responsibilities for this position include, but are... not limited to:
• Use a computer to sell, print and reissue tickets.
• Manage the check-in process, ensuring that customers have the proper documentation for travel.
• Tag baggage and perform lifting tasks that involve transferring baggage from scales to conveyor belts. Several other lifting tasks will involve handling items as low as floor level and as high as waist level.
• Practices safety conscious behaviors in all operational processes and procedures.
• Use computers to assist customers with seat availability, gate announcements regarding the boarding process, flight status, checking and handling baggage, managing, and initiating the boarding process.
• Operate jet ways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors.
• Practices safety conscious behaviors in all operational processes and procedures.

This part time position will be scheduled an average of 32 hours per week.

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:
• Delta benefits as per local regulations and work rules will apply.

What You Need To Succeed (minimum Qualifications)
• Be 18 years of age or older
• Must be able to work and live in Bermuda at the time of your application
• Be willing to work a rotating schedule including weekends and public holidays
• Demonstrate attendance reliability
• Possess entry-level computer skills
• Be able to lift bags or items between 50-70lbs
• Be able to provide quality customer service
• Embraces diverse people, thinking and styles
• Consistently makes safety and security, or self and others, the priority.

What Will Give You a Competitive Edge (preferred Qualifications)

N/A
Bermuda

salary-criteria

Apply - Customer Service Agent Part-Time (Ticket/Gate) - BDA Bermuda