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  • 3 weeks ago

jobs description

Brief Description Of The Vacancy

The Senior Research and Insights Associate is responsible for providing research expertise, advice, designing solutions and adding value to customers through delivering client-focused, appropriately analysed, data-driven insights and recommendation reporting. The role is also responsible for workshopping solutions and presenting their findings to clients.

Experience Required
• At least 3 years in a Senior Research position (essential)
• Excellent knowledge and application of quantitative methodologies, research design and techniques (5+ years) (essential)
• Experience working for a Research House/Market-research Supplier/ Employee Engagement provider (essential)
• Client-facing interactions in various capacities such as research design and solution delivery (essential)
• Expertise in computing skills, specifically Microsoft Word, Excel and PowerPoint (essential)
• Experience/working knowledge of BI or dashboarding tool (advantageous) Qualitative... experience (advantageous)
• Strong design experience including surveys and reporting (essential)
• Sampling methods and sample design (advantageous)
• Statistical skills and/or use of R/SAS/SPSS experience (advantageous)
• An understanding and experience in project management principles (essential)
• Experience in the field of Customer Experience (CX) or Employee Experience (EX)(advantageous)
• Leadership experience (advantageous)

Qualifications Required
• Master of Arts (Research Psychology) or other Master’s degree
• BA Hons (Psychology/Social Sciences) or other Honours degree
• Undergraduate degree/diploma

Required Skills/Responsibilities
• Client advisory role to proactively address client requests and recommend solutions.
• Conduct client facing engagements including survey design workshops, insights and recommendations report presentations, etc.
• Design and implement Research and Professional Services solutions including surveys, insights reports and recommendations that are creative, insightful, scalable and re-usable based on best practice themes and guidelines.
• Compile and communicate the detailed brief to the team working on survey programming and client data requirements.
• Draw and schedule reports for the detailed analysis of data to create monthly insights report on survey results using Eyerys software,BI or Excel/other reporting tools.
• Assist with the creation of white papers and solution offerings.
• Identify trends within the industry and/or client environment/data and make these known to the client.
• Establish and build relationships with internal stakeholders and clients.
• Deliver projects on time, within budget and at high quality with minimal supervision.
• Support the business development activities of the business with the creation of white/thought papers, case studies, etc.
• Train and develop junior members of the team.
• Ability to delve into detail and steer solutions with clients, while maintaining an overview of the holistic objectives
• Ability to build relationships with internal stakeholders and clients as a trusted advisor
• Ability and experience to advise on best practice research design, utilising current industry standards and guidance from other team members
• Ability to quickly learn and understand new software and industries
• Ability to understand and evaluate customers' business needs to create Voice of the Customer (VoC) or Voice of the Employee (VoE) programmes using appropriate Research and Professional Services solutions
• Support customers and offer solutions to problems through strategic thinking
• Ability to add value through deriving strategic insights and recommendations from data
• Analytical thinking, experience in statistics, data analysis, report writing and insights generation
• Excellent numeric capability
• A strong focus on quality and bias towards action
• Open and effective communicator
• Excellent presentation skills
Randburg South Africa


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