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jobs description

Job Description (Roles and Responsibilities)

Main purpose of job:

To provide high quality and efficient consular and citizenship services to British nationals in Mauritius, in line with the standards set out in our publication "Support for

British Nationals Abroad:
A Guide" and Consular Strategy.

Roles and responsibilities:

Primarily responsible for administering and delivering consular services in Mauritius.

This role primarily involves the administration of Citizenship Ceremonies to residents of Mauritius, and a small number in Seychelles, who have successfully applied to register as a British citizen.

Ceremonies are joyful occasions where applicants swear their oath to the United Kingdom, and celebrate their connection to the UK.

The jobholder will attend, and occasionally perform citizenship ceremonies with the wider team, working closely with internal stakeholders effectively to administer and ensure quality delivery.

The successful jobholder will form an essential part... of the Mauritius British High Commission (BHC) team, and will occasionally support wider consular activity, such as processing Emergency Travel Documents.
The BHC team are a busy, friendly and supportive team. Our consular section assists UK Nationals in line with our public guide, Support for British Nationals Abroad.

This role is a great opportunity for an effective, motivated individual who wants to gain experience of delivering a quality service in a customer-facing environment.

Consular Services:
Citizenship (90%)
• Receiving, organising and distributing documentation relating to applicants in Mauritius, Seychelles and Rodrigues obtaining UK citizenship.
• Liaising with Residence and other colleagues regarding availability, location and timing of ceremonies.
• Liaising and problem solving with consular colleagues and UK government departments relating to applicants obtaining UK citizenship.
• Issuing invitations, monitoring RSVPs and preparing documentation for ceremonies.
• Attending, and occasionally performing, ceremonies at the High Commission in Mauritius and potentially occasionally in Rodrigues.
• Managing and accurately recording information and associated activity on consular case management systems and MS Excel.

Consular Services:
General (10%)
• Print Emergency Travel Documents (ETDs) and assist the ETD Centre with processing.
• Provide standard consular information to customers.
• Provide support to the consular team in responding to a consular crisis.
• When required, manage, update and distribute documents and information between UK and Mauritian government departments.
• Contribute to maintaining fundamental consular prevention tools such as lists of funeral directors and lawyers.
Essential qualifications, skills and experience
• Strong IT, literacy and numeracy skills (including Microsoft Excel, Word and Outlook) is essential.
• Strong organisational and office management skills.
• Excellent customer service skills; ability to respond to a range of customer needs and develop positive relationships with customers and stakeholders.
• Excellent allround communication skills to manage customer expectations.
• Strong problem solving skills using own judgement.
• Ability to plan and prioritise effectively.
• Calmness under pressure.
• Ability to research guidance and follow processes.
• Creativity and willingness to find solutions and try new ways of working.
• A team player, with the ability to support colleagues and work well with others.
• Ability to respond quickly to changing priorities and react positively to change.
Desirable qualifications, skills and experience
• Experience working in a British or international environment.
• An interest or experience in assisting with crisis preparedness or crisis response.
• Required behaviours
• Making Effective Decisions, Managing a Quality Service, Delivering at Pace, Working Together Application deadline Application deadline day Application deadline month Application deadline year
• 3 April 2023
• Administrative Officer (AO)
Type of Position
• Fixed Term
Working hours per week
• 36
Duration of Post
• 12 months
• Africa
• Mauritius
Location (City)
• Port Louis
Type of Post
• British High Commission
• MUR 35,816.99
Start Date Start Date - day Start Date - month Start Date - year
• 30 April 2023
End Date End Date - day End Date - month End Date - year
• 30 April 2024
Other benefits and conditions of employment

Learning and development opportunities:
• Consular staff will follow a learning pathway specific to their role, including certain mandatory training.

Working patterns:


Additional information
• Obtain the relevant permit
• Pay fees for the permit
• Make arrangements to relocate
• Meet the costs to relocation
• The British High Commission do not sponsor visas/work permits except where it may be local practice to do so.
• Employees who are not eligible to pay local inco
Port-Louis France


Apply - Consular Services Officer ao Port-Louis