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  • 2 weeks ago

jobs description

Midleton Park Hotel, part of the Talbot Collection, are currently seeking a Front Office Manager to efficiently run the Reception desk and reservations in accordance with Company standards and to ensure that all guests receive a 4 Star service.

Main Duties:

Management of all reception and reservation staff ensuring that they are complying with all company standards.

Ensure that the Hotel is promoted at all times and to implement upselling procedures both on the reception desk and in reservations.

Ensure the forward booking of events/accommodation is maximised.

Ensure the correct handling and charging of all daily business accounts and to ensure that all reception staff are aware of correct procedures.

Ensure a high standard of customer service at all times.

Ensure floats are correct and all cash/credit card handling is carried out correctly.

Responsible for monthly dry cleaning and taxi accounts.

Responsible for equipment i.e., Bleeps, vingcards, credit card terminals etc. To... ensure they are functional, and repairs/upgrades are carried out when necessary.

Oversee daily cash lodgements and revenue figures.

Responsible for the safe keeping of accident report books and signing in/out books.

Work the fire panel and ensure all staff at reception are fully trained on how to work this.

Liaise with housekeeping with reference to the allocation of rooms.

Roster staff accurately and effectively according to business requirements and to monitor these business levels daily.

Follow rigidly all HR policies and procedures.

Ensure you reach your budgeted GP's in your department and improve where possible.

Ensure that all training records are maintained and updated at all times and to identify training needs.

Control and monitor all staff on duty ensuring all duties are being fully carried out in accordance with Company Procedures.

Attend weekly HOD meetings.

Ensure a high standard of service and attention to detail within the hotel/your department.

Maximise staff productivity and encourage staff motivation by helping to create a positive working environment.

The successful candidate must have:

2 years experience in a similar position within a 4* hotel

Have the ability to work on own initiative and lead a team in a busy environment

Have strong organisational, communication and motivational skills

Have a professional appearance & a positive work attitude

What do we offer?

Complimentary Leisure Club Membership

Discounted Accommodation Rates

Life Insurance

Employee Counselling Line

Bike to Work Scheme

Pension Scheme

Christmas Savings Scheme

Staff meals

Free parking and bus stop at front door
• ** Midleton Park Hotel is an equal opportunities employer ***

Original job Front Office Manager posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs
Dublin Ireland


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