• Manager - MFS Third-Party Settlements.Fintech CEO's Office South Africa
  • MTN in South Africa, , South Africa
  • jobs
  • 3 weeks ago

jobs description

Mission/ Core purpose of the Job:

To manage the Mobile Financial Services commercial relationships with all third parties which includes the project management of the ECW/partner daily settlement files through Globalscape into the Money Map vendor reconciliation tool. The manager will be responsible for controlling the end-to-end settlement process, ECW configgurations and payments to third parties as well as revenue share agreement adherence and partner invoicing. All these duties are to be executed within budgetary constraints through continuous improvement and the coordination of available resources to best achieve organisational goals.

• Operating in a commercial and financial environment with strict regulatory controls and processes.
• Accounting strictly regulated by accounting standards (GAAP), IFRS, Company’s Act and legislation – a strong need for compliance
• Highly dynamic and fluctuating Telecommunications industry
• Within the legal and commercial environment... of South Africa
• Highly competitive market with new and established competitors
• National and international trends within the industry
• A high need for compliance
• Operating within a service provider environment
• Dynamic business environment
• Well established MTN Brand
• Development of business segment market within South Africa

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

Task Complexity:

Strategic input
• Contribute, challenge and identifying ways to fine tune procedures and their application within MFS to align with the overall business strategy
• Analyse trends and highlight areas of the business that may be developed further, identifying opportunities and matching these to market opportunities
• Influence decision making at operational level
• Participate in the development of the first line operational management strategy to achieve operational efficiencies and while being cost effective
• Offer input / judgments relevant to own technical expertise and experience

Revenue Share Agreement Management and Partner Invoicing
• Be aware and up to date with the MFS product & development Division Roadmap and proactively prepare for the financial accounting ofall transactions with MTN Finance and as per current policy
• Play a big part in negotiating the best commercial offering for MTN with all third parties
• Ensure best gross margin, free cash flow and longest duration possible for third party funds to remain in MoMo ecosystem
• Engage with MFS Legal to ensure that all financial terms and conditions are captured accurately in the final supplier agreements with the best commercial terms for MTN MFS
• End to end management of all financial terms in third party agreements leading to payment/invoices to third party (Account payable / accounts receivable)
• Best effort to be made in 3PP negotiations to always retain funds and settle within MoMo ecosystem. Only if all else fail should MFS settle outside of MoMo by way of bank accounts outside of MoMo.

Operational Processes
• Contribute, challenge and identifying ways to fine tune procedures and their application within MFS
• Influence decision making at operational level
• Enhance and work with existing processes and procedures in such a way that operational efficiencies and performance are improved
• Share experiences and knowledge of relevant work matters
• Gather information and research to ensure delivery of results
• Overcome obstacles encountered by using previously learned methods of solution; or report back, escalating through channels provided
• Prioritize work to ensure deadlines are met.
• Address problems and ensure an optimal balance between the responses to existing and arising situation
• Sort, accumulate and analyze information about a particular situation / problem to assist with problem solving
• Follow clear and linear procedures to find practical solutions to problems pertaining to reconciliations and payments
• Base judgement predominantly on knowledge, skills and experience to solve problems

Reconciliation of accounts
• Initial Chart of Accounts mapping project from ECW to MTN SA Financial system
• Reconcile the Mobile Money Chart of Accounts (CoA) on daily, weekly monthly basis
• Ensure daily reconciliation of Main Mobile Money Bank Trust accounts with Mobile Money e-money control account in ECW

Payments and e-cash management
• Prepare cheque and Electronic Funds Transfer payments for authorization for timely payment of vendors. Vendors not on Mobile Money.
• Daily e-money settlement with Mobile Money 3rd parties, in other words: Easypay bill payments
• Daily e-money settlement with Mobile Money 3rd parties, in other words: International Remittance Partners
• Reconcile e-cash, control and bank accounts to the General Ledger
• Prepare journal input documentation for MTN SA Finance to process journals into the General Ledger
• Compile balances and payments schedule (to assist in the management of e-money cash flow)
• Sweep and transfer funds between Mobile Money revenue or fees accounts, commission accounts and control accounts

Process and Procedure Effectiveness
• Improve methods of carrying out work through on-the-job concrete experience
• Ensure that workflow continues without interruption

• Compile all information from MFS Group to compile regular reviews
• Research and workshop of all drivers & assumptions (customer registration, transaction volume etc.)
• Assist with Mobile Money Regulatory reporting
• Manage SLA with all third parties
• Prepare relevant information and data for reporting purposes, e.g. KPI reports
• Compile monthly third-party settlement reports and presentations
• Compile and prepare reports without compromising quality and accuracy.
• Ensure all reporting deadlines are met.

Third-Party Operations & Settlements
• End to end project management of 3PP implementation, IS deployment and testing of settlement requirements
• Ensure ECW (Erisccon) has configured the MoMo platform as per legal agreement with realtime automated revenue share as far as possible
• Ensure IS has included the settlement file requiements of both ECW and 3PP to be delivered daily to EVA via Globalscape
• Ensure development of files have been performed and tested by the Money Map resources and toll so that daily transactional reconciliations can be performed by toll from day 1
• Ensure that monthly reconciliation files are delivered by 3PP and ECW for calculating monthly revenue and cost for accounting purposes
• Configure ECW and 3PP MoMo accounts for automated settlement into 3PP bank accounts
• Ensure all FICA documentation of 3PP are stored safely for compliance and audit trial

Quality Management
• Work consistently according to standards of accuracy, deadlines and formats
• Identify processes and procedures where the quality of work may be improved
• Understand the consequences of not maintaining quality focus and operate appropriately
• Document quality standards
• Ensure quality standards are implemented correctly. Report non-compliance

Customer Satisfaction / Customer Service
• Deliver first time right service excellence
• Pull data from the system in response to queries received for information
• Consider the implications of actions to be taken for the customer / the effect of actions on the customer
• Understand the immediate consequence and impact of activity on the customer
• Gather important information regarding third-party issues and report to GM: Financial Operations
• Respond to customer queries in line with set guidelines
• Attend to and resolve all customer queries or escalate unresolved queries timeously

Project Management
• Act as project manager for the ECW/partner daily settlement files through Globalscape into the Money Map vendor reconciliation tool
• Develop and drive the execution of agreed projects
• Drive the implementation, tracking, monitoring and compliance of Projects
• Contract management in line with Procurement Policies
• Co-ordinate project reporting
• Ensure effective implementation of the integrated project management model
• Risk management
• Manage all initiatives involving third-party settlements and provide guidance to the MFS team in this regard

Business Analysis
• Perform Business Analysis MTN SA Business Analysis in line with the methodology and guidelines
• Identify ways to fine tune policies, processes and systems in line with changing work practices
• Determine, document, and review requirements for projects within the scope of the value stream or impacting processes and systems
• Design, Analyse and document workflow and make appropriate recommendations that will positively impact operational effectiveness
• Identify Business Improvement and Optimisation opportunities that will result in improvement of process performance
• Ensure that benchmarking is conducted with other companies and organizations within and outside the industry.
• Identify and implement innovative ways to use minimum resources to achieve maximum outputs

Supervisory / Leadership / Managerial Complexity:
• Identify and develop process and systems improvements
• Feed information through to relevant stakeholders regarding customer needs, opportunities and possibilities to improve processes, technology, quality, customer service and increase profitability
• Suggests concrete ways to improve productivity, and improve value chain members utilisation
• Strive to automate processes and procedures wherever possible
• Apply market research in an optimal way to continually improve processes and procedures
• Recommend creative and innovative solutions to enhance MTN SA’s performance
• Establish sound relationships with all stakeholders
• Encourage continuous service improvement
• Implement cost-saving and revenue generating activities
• Live the MTN Brand and its values

Role Complexity:
• Ad hoc projects as required

Lateral Dimensions: These indicate the areas where the individuals could contribute uniquely in addition to the indicated duties, as well as how they could be affected by others or circumstances not necessarily under their control.

Creativities (improvement/innovation inherent)
• Support to the business.
• Self starter. Use own initiative to resolve complex issues and do not wait for feedback sessions to make progress. Consult GM immediately for resulotion as speed of execution is critical.
• Continuous innovative thought in order to improve/integrate new products and services into the network.
• Appy research and development in an optimal way in order to add as much value as possible to all areas of the business.
• Proactive research and speedy communication of results and recommendations to the relevant areas to build a competitive advantage
• Recommend, to the GM: Financial Opertaions, innovative solutions to enhance MTN’s performance
• Deploying resources in the most effective way
• Make continuous improvements at system, process and procedure level
• Proactively seek information on business issues which may affect the why in which strategies are operationalised.

Vulnerabilities (control span)
• Correctness and accuracy of data (data integrity)
• Data captured incorrectly
• Missing documentation
• Poor planning and coordination could impact on the success of events
• Reliance on the stability and availability of systemsNon-achievement of turnaround times
• Non-compliance to quality standards
• Incorrect procedures implemented
• Variations to work not detected quickly enough thereby impacting on quality / performance
• Incorrect reports / report formats
• Breach of confidentiality

Collaboration: Refers to formal and informal relationships

Responsibility towards:
• Direct reports: None (Future planning underway due to workload of Division)
• Key customers: Third Parties, MTN MFS IS department, Group, internal and external auditors; Reporting, Vendors
• Key suppliers: Third Parties, Various MTN departments cost centre managers, Financial Planning, external Auditors, Banks and Creditors
• Relations, etc.: Third Parties, MTN Reveneue Assurance, MTN Internal Audit, MTN Compliance, MTN Finance, UBank, Regulators

Discretionary Space: The degree to which individuals are allowed to exercise independent thought and judgment.

Independent thought and Judgment:
• Compile reconciliations and make suggestions of write-offs and journals to be processed for account adjustments
• Resolving queries on reconciliations within company policies and accounting principles relating to third parties, insurance and intercompany
• Check validity of documents against policies and procedures for payments, before authorising same.
• Suggest to IT to improve systems
• All work is done according to practical, clearly structured work procedures
• Make decisions to drive immediate response times
• Use information to deliver in-built excellence
• Make judgement calls to ensure front-line service delivery, quality and excellence
• Prioritisation of work
• Decisions made to minimise waste

• As per level of delegation

Minimum Requirements

Global Education Standards (5):
• 3 year Degree / Diploma in Financial Management / Accounting / Internal Auditing or related
• Database Analytics knowledge
• CA Advantageous
• Fluent in English and one other official South African language.

Global Experience Standards (5):
• Minimum of 5 years’ experience in Finance; with experience in supervising/managing others
• Experience working in a medium to large organization

• Leadership Management courses


Head - Big Picture Focus (20)
• Conceptual Thinker - Executes tactical plans to achieve strategic requirements
• Problem Solver - Has the mental agility to identify and solve relevant business challenges
• Improvement Driver - Executes and identifies opportunities for commercial innovation and continuous improvement

Heart – Emotionally Intelligent (30)
• Culture and Change Champion - Role models ethical practices by living the MTN values and vital behaviours for others to follow
• Supportive People Manager - Is self-aware and supports team capability development through opportunity creation for realising potential
• Relationship Manager - Builds professional networks across teams through collaboration and cooperation

Hands – Results Focused (40)
• Results Achiever - Produces sustainable business results through ethical practices
• Operationally Astute - Sets priorities, plans, organizes and co-ordinates the work of others

General working conditions (e.g. shift work, drivers license, specific tools, special clothing, environmental requirements, etc.)
• Flexible working hours based on tight deadlines and timelines
• Project driven environment

KPA Quality Standards
• Reconciliation of accounts
• Third-party settlements
• Contrat negotiations with 3PP’s
• Payments and e-cash management
• Process and Procedure Effectiveness
• Reporting
• Quality Management
• Customer Satisfaction / Customer Service
• Project Management
• Business Analysis
South Africa


Apply - Manager - MFS Third-Party Settlements.Fintech CEO's Office South Africa