• Retail Manager F&B, EE Warsaw
  • CHANEL in Warsaw, , Poland
  • jobs
  • 4 weeks ago

jobs description

CHANEL is looking for a Retail Manager, Fragrance&Beauty to join our Leadership Team. CHANEL sets the bar in defining style and providing excellent service to our clients. In an ever-evolving landscape where the definition of “luxury” is changing, clients are demanding an increasing level of elevated service. This role requires an ability to be agile and a strong aptitude for elevating the internal and external Client mindset. The retail environment is filled with interesting challenges, and we seek a transformational leader to help continuously evolve CHANEL’s retail organization.

This role interfaces with all of our boutique teams in the country and will report to the Director Fragrance & Beauty. Our ideal candidate will have minimum ten. years of experience, have a passion for people leadership and excellent client service and be based in Poland, Warsaw.

What impact can you create at Chanel:
• Act as voice of your respective area, making recommendations to best support all... aspects of the retail business while working with the Director Fragrance & Beauty to set strategic objectives and vision for boutiques in the country to drive focus on Client and commercial KPIs
• Champion a client-centric and service focused mindset across all levels of our Boutique organization
• Collaborate closely with counterparts departments to ensure seamless and consistent client experience across all touch points
• Galvanize your Boutique leaders around our vision and ensure a clear understanding of CHANEL’s priorities and strategic focuses to enable and empower them to operationalize them at the Boutique level
• Identify industry and market trends, maintaining keen awareness of industry partner and competitor movements and activities
• Encourage individual empowerment and employee development by being a hands-on visible leader fostering both a learner’s mindset and a culture of continuous improvement
• Provide consistent vision on talent evaluation and performance management across all boutiques to ensure consistency with CHANEL brand values, driving leadership development and succession planning
• Instill an operational mind-set, and show visible support for operational efficiency, strengthening partnerships across all Boutique functions
• Partner with stakeholders to identify opportunities to improve process efficiency that will enhance client experience
• Ensure compliance with all internal and external constituents on areas such as: loss prevention, anti-diversion, employment laws, privacy laws, inventory counts, etc.

What you will bring to the role :
• Approximately 10 years of experience in senior management positions, preferably within the luxury retail industry
• Ability to develop and empower people: Listening and empathy, feedback and coaching skills, performance management, delegation
• Excellent writing and speaking skills in Polish and English
• Excellent organization, attention to detail and precision
• Dynamism, rigour, sense of ethics and professionalism
• Capacity to work on several projects at the same time
• Ability to combine human perspectives with the corporate and the retail environment

You are energized by :
• People engagement and development
• Communications
• The history and heritage of CHANEL
• Building collaborative partnerships and relationships
• Fostering a meaningful client experience centered around inclusion and connection
• Being comfortable in the middle of complexity
• Creativity and innovation by testing, learning, and taking new risks

What you would gain from this experience :
• Delivery of excellence in an environment that places the long-term success of CHANEL and its employees at the forefront
• An inclusive approach to the diversity of personalities and skills within CHANEL
• An environment to express both your curiosity and your abilities, in order to contribute to your long-term personal and professional growth

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL
Warsaw Poland


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