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  • 4 weeks ago

jobs description

Duties

WHAT IS THE TAXPAYER SERVICESDIVISION...

A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas: Taxpayer Services Customer Assistance, Relationship and Education - Field Assistance Area 1

The following are the duties of this position at the full working level.
• Receives telephone calls and visitors, determines the nature of business, gives routine and non-routine information, answers questions in accordance with Service policies and operations or directs callers and visitors to appropriate person or office.
• Receives and controls mail and suspense items, routing them directly to the appropriate person or office for action, follows up on outstanding controls and assembles background information before routing mail to the supervisor.
• Prepares and types a variety of correspondence, reports, forms, requisitions, requests for personnel actions and legal documents using an electronic typewriter, word processor, or personal computer.
• Reviews outgoing correspondence for proper format, conformance with procedural instructions, grammar, punctuation, spelling, and attachments.
• Organizes and maintains files and records, manuals, handbooks, and other related materials. Keeps master file updated.

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Requirements

Conditions of Employment

Standard Position Descriptions (spd)

PD91773

Visit the IRS SPD Library to access the position descriptions.
• Telework Eligible Positions: Telework eligible positions do not guarantee telework. Employees must meet and sustain IRS telework eligibility requirements (e.g., reporting at least twice a pay period to your assigned Post of Duty (POD)) and supervisor's approval to participate in the IRS Telework Program. Employees must also be within a 200-mile radius of their official assigned post-of-duty (POD) while in a telework status. As a reminder - If you are selected for a position, you are responsible for reporting to your designated POD (location) on the negotiated start date or as directed by management.
• Obtain and use a Government-issued charge card for business-related travel.

Qualifications

Federal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.

You must meet the following requirements by the closing date of this announcement:

Specialized Experience

GS-05 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-04 grade level in the Federal service. Specialized experience for this position includes:

Experience that is related to the work of this position and has provided you with the competencies required for successful job performance. Examples of specialized experience include: providing telephone and receptionist services; Maintaining records; Requisitioning office supplies; Filing material and maintaining office filing system; Receiving and controlling incoming and outgoing correspondence and reports for format, grammar, and punctuation; Writing simple or repetitive, non technical correspondence such as letters of acknowledgment; Scheduling appointments and preparing notes regarding topics to be discussed; Ability to operate a variety of office hardware and software systems and knowledge and skill applying grammar, spelling, and punctuation.

OR

Bachelors degree or four (4) years of education above high school in any field of study from an accredited college or university.

OR

An equivalent amount of combined education and experience. Only education in excess of 60 semester hours, 90 quarter hours or 1440 classroom hours is creditable toward meeting the specialized experience requirement for the GS-5 level. For example, one full year of academic study (30 semester hours, 45 quarter hours, or 720 formal classroom hours) beyond the second year is equal to 6 months of specialized experience. To be creditable, education must have been obtained in an accredited business, secretarial or technical school, college or university..

AND

TIME AFTER COMPETITIVE APPOINTMENT: By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens".

For more information on qualifications please refer to OPM's Qualifications Standards.

Education

A copy of your transcripts or equivalent documentation is required for positions with an education requirement, or if you are qualifying based on education or a combination of education and experience. An official transcript will be required if you are selected. If the position has specific education requirements and you currently hold, or have previously held, a position in the same job series with the IRS, there is no need to submit a transcript or equivalent at this time. Applicants are encouraged, but are not required, to submit an SF-50 documenting experience in a specific series.

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here for Foreign Education Credentialing instructions.

Additional information
• We may select from this announcement or any other source to fill one or more vacancies. Additional jobs may be filled.
• The salary range indicated in this announcement reflects the minimum locality pay up to maximum locality pay for all duty locations listed. The range will be adjusted for selected duty location. General Schedule locality pay tables may be found under Salaries & Wages.
• This is a Bargaining unit position.
• Tour of Duty: Day Shift, Monday - Friday 8:00 am - 4:30 pm
• Alternative work schedule, staggered work hours or telework may be available.
• In the event that a building is closed due to rent management, new hires may be placed in a local commuting location.
• Relocation expenses - No

Please consider each location carefully when applying. If you are selected for a position at one of your location selections, that location will become your official post of duty.

This announcement will establish an inventory of applicants. This inventory will be used to fill vacancies in the locations listed and additional vacancies as they become available for the next 6 months contingent upon funding and space requirements. Applicants must apply by the closing date of the announcement (11:59 pm ET), 11/13/2024 to be considered.

Vacancies to be filled are as follows. Please see location information in the overview section, to find the street address, city and state for each of the Building Codes (BC).
• 1 vacancy to be filled at any of the following locations: (NY7340), (NY7064), (NY0300), (VT8139), (NH0037), (MA0131)
• 1 vacancy to be filled at any of the following locations: (CT0013), (CT3462), (CT0061), (NJ4531)
• 1 vacancy to be filled at any of the following locations: (NJ0056), (NJ7702), (NY6385)
• 1 vacancy to be filled at any of the following locations: (PA0277), (NJ5105), (NJ4541), (PA0233), (MD1123)
• 1 vacancy to be filled at any of the following locations: (MI3022) (OH0208)

The number of vacancies has not yet been determined for the following Post of Duty's. Please see location information in the overview section, to find the street address, city and state for each of the Building Codes (BC). If vacancies become available in these locations, this announcement will be amended, and a new cutoff date will be established to fill the additional vacancies as needed:

(IN1823), (MA0131), (MI0131), (NY7501), (NY7629), (NY0350), (NY7619), (OH0189), (OH0192), (PA0896), (RI7097)

If the position(s) are no longer needed prior to the closing date, this announcement may be closed early.

This is an open continuous announcement which will be used to fill vacancies in the locations listed as they become available for the next 6 months contingent upon funding and space requirements. Applicants must apply and/or update their applications by 11:59 pm ET at the close of the following cutoff dates to be considered: Cutoff date(s): 05/24/2024. This announcement may be amended to include additional cut-off dates within the six (6)month period if needed, not later than 5 days prior to the additional cut-off date(s). Eligible applicants who apply by the initial cut-off date, will be referred in score order. If additional vacancies exist, remaining applicants will be considered in score order as needed. Selections from this announcement may be made no later than (NLT) 11/13/2024.

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Detroit MI USA

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