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  • 1 month ago

jobs description

The Department

HR Shared Services (HRSS) is a newly set up team in transforming end to end employee experience. Value added to processes and services through automation, simplification and innovation.

The job holder will have to deliver high quality shared services to all business units and employees. He/She is one of the key members to drive success in HR efficiency and effectiveness. This role is required to support and provide inputs to the following:
• Standardization and simplification of process flow
• Review of existing tools on documentation and information management
• Proposal and implementation of improvement initiatives
• Supervise the daily HRSS operations

The Job
• Support the supervision of the team in ensuring HRSS tasks are carried out to a high standard and completed within service level agreements (SLAs)
• Provide feedback to HRSS staff and identify and escalate potential serious operational and customer issues
• Ensure consistent delivery of established SLAs... through active, ongoing management
• Be a role model for HRSS staff and assist manager to develop team members to ensure they reach their maximum potential
• Support process improvement initiatives in order to deliver efficiencies and benefits to internal customers
• Document and monitor business processes, business rules, metrics and standard operating procedures as a result of improvement initiatives
• Support the tracking and measurement of the achieved metrics defined by the HRSS
• Assist manager to work with key stakeholders to determine areas for optimization; develop solutions to continuously improve and streamline processes and to develop value adding enhancements

About You
• Bachelor degree in Business, HR or related discipline;
• Minimum 5 years’ relevant experience in HR administration with General Business Services / Shared Services environment
• Demonstration of supervisory skills by role-modelling, engaging the team and creating a position environment
• Independent, Proactive & Self-motivated;
• Good analytical, presentation and problem solving skills;
• Good team player and ability to work under pressure;
• Fluent written and spoken English and Chinese.
• Good command in written and spoken English and Chinese

Terms of Employment

The level of appointment will be commensurate with qualifications and experience.

Closing Date

Only shortlisted candidates will be notified
Hong Kong


Apply - HR Officer, Offboarding (1-year contract) Hong Kong