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  • 1 month ago

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Mobile Crisis Worker Toronto Community Crisis Services (Part-Time Permanent)

The Role and Opportunity

The Canadian Mental Health Association is looking for a Mobile Crisis Worker for the Toronto Community Crisis Support (TCCS) Services Program.

This service provides 24 / 7 support to people experiencing a mental health and / or addiction crisis in northwest Toronto.

This program is part of a City of Toronto police reform initiative that is evaluating the effectiveness and impact of non-police-led responses to people experiencing non-emergency crises.

This program aims to reduce the harms experienced by people who have mental health and addictions challenges as well as Black, Indigenous, racialized, LGBTQ2+ and other marginalized individuals.

The TCCS Program is governed in partnership with a Collaborative which includes the following organizations :
• Addiction Services Central Ontario
• Black Creek Community Health Centre
• Black Health Alliance
• Canadian Mental Health... Association Toronto
• Caribbean African Canadian Social Services
• Jane Finch Centre
• Rexdale Community Health Centre
• Yorktown Family Services

Hourly Rate : $31.83 $36.88

Hours of Work : 12 per week (Saturdays from 7a.m. to 7p.m. or 7p.m. to 7a.m. on a rotational basis)

Location : 700 Lawrence Avenue W, North York ON

About CMHA Toronto

CMHA Toronto is the city’s leading community mental health agency. We provide accessible, quality care for Toronto residents through programs, research and advocacy that create belonging and hope.

At CMHA Toronto, we take a client-first, recovery-oriented approach to supporting people and their families when they experience mental health challenges or live with mental illness.

By integrating health and social care, we provide services that aid in long-term wellness including housing, employment, community connections and so much more.

Our goal? Help everyone thrive in the community.


The Crisis Worker will be part of a multi-disciplinary Mobile Crisis Response Team, which will provide crisis response 24 hours a day, 7 hours a week.

This team is a multidisciplinary team of community crisis specialists that may include nurses, peer specialists, mental health clinicians, and concurrent disorders specialists.

The Crisis Worker will incorporate experiences in crisis assessment and intervention, de-escalation, harm reduction, suicide prevention, anti-oppressive practice, client-centered and recovery-oriented care, trauma-informed care, and culturally competent care to support individuals and families experiencing a crisis in the northwest area of Toronto.

Reporting to the Senior Manager, the Mental Health Specialist will work within the context of CMHA’s mission and strategic directions.

The Crisis Worker will exercise sound judgement to employ de-escalation strategies and provide suicide and risk assessments and interventions.

The Crisis Worker will have excellent clinical assessment skills to develop safety and support plans to address immediate, intermediate and long-range needs.

The Crisis Worker will work collaboratively with the person, their family, and other health service providers to facilitate access to community resources as needed.

The Crisis Worker will participate in community outreach and liaison with key stakeholders and partners and maintain trusting, respectful and collaborative relationships with clients, families, colleagues, referral sources, service providers and the public.

The Crisis Worker will maintain accurate and timely clinical and non-clinical records and actively participate in developing, implementing, and evaluating the Northwest Toronto Community Crisis Service through meetings, training, strategic planning and evaluation initiatives.


The ideal candidate will have at minimum have an Undergraduate Degree / Diploma in Social Services or an equivalent. The candidate will have a minimum of two (2) years of community mental health and addictions working experience.

Lived experience will be considered an asset. A strong knowledge of clinical and crisis assessments, concurrent disorders, homelessness, crisis intervention strategies, Trauma-Informed Care service delivery and strengths-based models is an asset.

The candidate will have strong knowledge and understand client-centred and recovery-oriented care.

The candidate will bring an understanding and knowledge of working with persons with mental health and / or addictions issues as well as an understanding of the intersectionality of systemic barriers and social determinants of health.

The candidate will require strong knowledge of systemic and structural factors (SDoMH) that impact Black, Indigenous, racialized and LGBTQ2S+ communities.

The candidate will possess excellent communication, interpersonal and problem-solving skills and the ability to work as part of an interdisciplinary team.

The candidate will have proficiency in Microsoft Office applications. The candidate must be able to work shifts that include overnight, weekends and holidays.

Fluency in a second language and experience working with diverse communities is considered an asset. A valid Driver’s Licence is required.


If you care about mental illness and mental health and you have the right skills, then CMHA Toronto may be the place for you.

We have a positive and fair workplace culture, where staff are provided with opportunities for learning and advancement.

We are also big believers in wellness and work-life balance. Our benefits include :
• Health Care of Ontario Pension Plan (HOOPP), a predictable, secure monthly income upon retirement
• Comprehensive Group Health Insurance Health, Dental, Vision, Paramedicals
• Short-term and Long-term Disability programs and life insurance to protect your income upon illness or injury
• Work-life balance and flexibility to ensure you have time for the things that matter to you
• Work with like-minded, passionate individuals and make an impact on mental health service delivery
• Build genuine and authentic connections, with colleagues and clients, with the goal of making a difference

CMHA Toronto is committed to promoting a workplace culture of inclusion, openness, mutual respect, and a no blame and accountable’ environment.

Our staff report that they value the flexibility in work schedules and the work-life balance CMHA Toronto encourages. They appreciate the training and development opportunities provided to staff and the encouragement for continuous learning.

Staff often comment on the sense of family and personal support that exists throughout the organization.

CMHA Toronto is committed to an equitable, diverse, inclusive, anti-racist and anti-oppressive workforce reflecting the diversity of the communities within which we work and is an equal opportunity employer.

As such, we encourage equity-seeking candidates to apply, especially those who identify as black, Indigenous, people and women of colour, people with disabilities, 2SLGBTQ+ or women.

We recognize and honour the intersectionality of equity-based identities. Personal experience with mental health issues, either through self or a loved one, is an asset.

If you are contacted by our offices regarding a job opportunity, please advise prior to the interview should you require any accommodation.

To be eligible for this role candidates will be required to adhere to our COVID-19 policy and provide proof of vaccination.

CMHA Toronto thanks all applicants for their interest, however, only those selected for an interview will be contacted.

Toronto ON


Apply - Mobile Crisis Worker - Community Crisis Services (Part-Time) Toronto