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  • Account Manager, Hitched United Kingdom
  • Hitched in United Kingdom, , United Kingdom
  • jobs
  • 1 month ago

jobs description

WHAT WE DO MATTERS:

Here at The Knot Worldwide, we believe in doing work that matters. In 16 countries around the world, our leading family of brands (The Knot, WeddingWire, Bodas, Hitched, The Bash, The Bump, and more) inspire, inform, and celebrate our communities as they move through life’s milestones. Our couples and business partners depend on us. They're all in. So are we.

Hitched.co.uk is the UK’s leading digital wedding business providing an end-to-end service of inspiration, planning tools and a wedding vendor marketplace that couples use to arrange their perfect wedding. The central operating model of the business is a highly successful subscription marketplace that connects couples with wedding venues and suppliers. Now in its 24th year, Hitched was acquired in January 2020 by The Knot Worldwide. The UK is a priority market for growth and the business has received substantial investment since being acquired which has improved the product significantly across desktop and... mobile devices.

ABOUT THE ROLE AND THE TEAM:

We’re dedicated to providing a best in class vendor journey, and as part of that, we pride ourselves in giving an excellent account management service to engage with all of the vendors throughout their time using Hitched.

As an Account Manager you’ll be responsible for vendor management. You will be given an account base which you will have regular contact with, build relationships with and minimise any risk of them leaving the platform by giving an excellent account management service and through demonstrating outstanding sales negotiation skills. Your key focus will be revenue and retention rates each month as well as quarterly check-ins to discuss account set-up, expectation management, ‘operational health’ performance, needs analysis and return on investment..

You’ll be working to tight turnaround times, using your communication skills, empathy and problem solving abilities to navigate requests from vendors across the country.

RESPONSIBILITIES:
• You’ll be on the phone and in virtual meetings, focusing on building a relationship with your account base and understanding opportunities to upsell and minimise risk of churn.
• You will be target oriented and driven to achieve your sales numbers
• You will be customer-centric, ensuring that your clients receive impeccable, first-in-class service and that you have trusting relationships with all of your vendor database.
• You will be scheduling meetings & calls with your client base, and preparing detailed renewal plans for their subscriptions on Hitched
• Working alongside the rest of the commercial team, the sales team, and our account success managers, you’ll be the face of Hitched for all existing business.
• You’ll be results driven, and ready to take on expansion KPI’s, whilst maintaining excellent customer service. Key focuses will be revenue and retention
• You’ll need to manage your own time, whilst developing and maintaining daily call plans in order to get results.

SUCCESSFUL CANDIDATES WILL HAVE:
• A strong phone presence, with excellent communication skills (verbal and written)
• Native or Fluent in English
• The confidence to make regular calls, and remain resilient
• Be IT literate and keep our systems up to date with all relevant information
• You’ll be working as part of a small team so be a good team player, and be someone others want to work with
• Effective organisational skills
• Commitment to professional development and a motivation to make things happen
• It’s important to keep in mind it’s not just what you do, but how you do it - be someone others enjoy working with, take the initiative and be a positive influence on other team members.
• Account management experience would be desired.

BENEFITS:
• Uncapped commission
• Medical Insurance
• Hybrid working with office in Farringdon
• Access to Udemy courses
• 27 days of paid holidays
• Birthday off

"Please be informed that as part of the application process, and only if you achieve the final phase of the process, your personal data may be used for a pre-employment screening check as permitted by applicable law. The pre-employment screening will include verification with your former employers of skill proficiency, education, employment history, and other information (development as employee) that may be necessary for determining your qualifications and suitability for the open position at TKWW. You will be informed thoroughly about the entire screening process beforehand separately
United Kingdom

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