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  • フロントオフィス アシスタントマネージャー/Front Office Assistant Manager (Japanese... France
  • Hyatt Hotels Corporation in France, , France
  • jobs
  • 1 month ago

jobs description

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"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."
Peggy Focheux Duval: Director of Learning & Development, France

Park Hyatt Park Hyatt Niseko JP - Hokkaido - Niseko

Front Office

Entry Level Manager

Full-time

Worldwide
Summary

Contributes to the smooth and efficient running of the Reception within the Rooms Division

To provide courteous, professional, efficient and flexible service consistent with the hotel’s policies in order to maximize guest satisfaction. To... be entirely flexible and be able to be rotated within the different sub departments of the Rooms division, or any other departments as assigned and as necessary.

To ensure that the guests are offered the highest level of personalized service at all times and to report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests. Awareness of hotel activities and a proper handover of the pending points for next shift’s follow up and action is crucial.

To be aware of all hotel services, facilities, and promotions, and knowledgeable of upselling techniques. To check and update the allocation of rooms for all guests and follow up on the special requirements requested by the guests ensuring that their stays are comfortable.

General responsibilities are to assist the Front Office Manager in managing the day-to-day operation of the Front Desk at the hotel also to maintain a high standard of grooming and hygiene at all times, as well as maintain good relationships and cooperation with colleagues and all other departments.
Qualifications

Fluent and professional communication skills in Japanese are required.

Non-Japanese national applicants must have a diploma/qualification in Hospitality or Tourism Management.

Responsible for welcoming all guests and ensuring they have an exceptional stay experience. Your responsibility includes creating memorable experiences and building relationships. Excellent customer service, communication, and interpersonal skills are necessary for interacting with guests. Minimum 2 years work experience as Assistant Manager or Team Leader - Front Office / Guest Relations in a hotel.

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France

salary-criteria

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