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  • Customer Operations Specialist, Retail Banking Dublin
  • Confidential in Dublin, , Ireland
  • jobs
  • 1 month ago

jobs description

Role: Customer Operations Specialist, Direct Banking Location : Central Park This role is being offered on a Permanent basis : Are you looking to kick: Tart your professional career with Ireland's leading bank : Do you have that natural phone manner : Starting salary EUR28,500 plus 10 Shift Allowance Summary of role Rand basis, giving them exposure to EBS and Haven Mortgage products. This is an excellent opportunity for someone who is looking to gain a foothold within the banking sector and the wide base of products and brands that we manage, can open opportunities Confidentialhe future for high performers. Confidentialredit Support Unit, we are looking for outgoing, energetic and enthusiastic people with a passion for Sales to come and join our fast paced and vibrant team. We operate on a shift basis as follows: : Week 1: Monday to Friday: 00 to 4. 30pm : Week 2: Monday to Friday: 00 to 4. 30pm : Week 3: Monday to Thursday ---am until 8. 00pm ,Friday ---am: 00pm and Saturday 9. 00am... 00pm : Week 4: Monday to Thursday ---am until 5. 30pm and Friday ---am: 00pm Our hours of operation currently remain Confidentialovid response hours 9am: 5: 15pm Monday to Friday, Sat 9: 1 1 every 4 weeks and remain under review. You will need to us that you can/have: : Minimum 12 months experience Confidentialustomer facing role. : Trackrecord of delivering a consistent levelofexceptional service to customers. : Proven track record to delivering strong results against agreed targets. : Given the MCC requirements of this role, a commitment to becoming fully accredited with minimum requirement of successfully passing APA Loans Loans and Regulations within probationary period together with working towards achievement of full QFA status. : Ensure that all customer records are kept up to date Confidentialccordance with the relevant CCMA/CPC regulations we adhere to. : Ensure that all customer records are kept up to date Confidentialccordance with the relevant CCMA/CPC regulations we adhere to. : Be the personal point of contact by phone, for our customers who are Confidentialinancial difficulty or be going into financial difficulty. : Proactively contact customers Confidentialelation to account arrears and find the most appropriate solutions for our customers. : Answer their questions over the phone, quickly and efficiently Confidentialelation to their account. : Consistently provide the highest quality customer engagements, meeting and often exceeding customer expectations and acting with total integrity. Life at AIB At AIB, we have a clear purpose: To back our customers to achieve their dreams and ambitions. We want to be at the heart of our customers' financial lives by giving them an exceptional experience. That goes for our employees too. We are building a culture that breaks the conventions of what our customer and employees expect of a bank
Dublin Ireland

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