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  • End User Support Specialist Prague
  • GE in Prague, , Czechia
  • jobs
  • 1 month ago

jobs description

Job Description Summary
As an End User Support Specialist, you'll play a pivotal role in driving success and satisfaction for dedicated customers. From serving as the primary point of contact for our clients to leading small-scale IT projects, you'll guide the business through challenges across all IT areas. Providing seamless communication and expert training in digital workplace technologies, you'll contribute to our dynamic IT team's success.

Job Description
Roles and Responsibilities

In this role, you will:
• Be an IT hero of the day for the business - Help the business to get over the IT challenges and ensure IT customers’ success in all IT areas such as desktops, mobile technologies and electronic collaboration.
• Serve as the single point of contact for the customer via verbal and written communication.
• Research, learn and provide end user training for existing collaboration tools and digital workplace technologies.
• Contribute to successful and dynamic IT team.
•... Proactively identify gaps and execute IT process improvements that increase customer satisfaction and
• After initial training you can lead small-scale IT projects defined in the IT infrastructure project pipeline.
• Tackle day-to-day challenges head-on, swiftly resolving issues that arise and escalating concerns that have broader impacts on clients and strategic initiatives.

Required Qualifications
• Secondary school, Bachelor's or higher degree in Information Systems, Information Technology (IT)/ Computer Science or demonstrated knowledge comparable to this education
• Communicative knowledge of Czech/Slovak and English languages
• Strong communication skills and the ability to interface with customers with confidence and clarity
• Talented IT person who is not afraid of challenges and is willing to learn and adapt

Desired Qualifications
• Some experience in the set-up, integration, or maintenance of an information systems network.
• Knowledge of IT networks, MS Windows based systems, MS Office applications, Android /IOS devices and other IT areas in a level of being able to support the business users

Flexible Working

Most important for us is to have happy and creative employees. Work-Life balance is our top priority and therefore we support and encourage flexible working hours and occasional work from home.

Total Rewards

At Avio Aero we understand the importance of Total Rewards and wellbeing.

Our benefit plan is flexible and we are dedicated to personal growth of every employee.

Our bonuses above the salary include:
• Annual Bonus to every full time position in professional band and higher
• Monthly contribution 6% from your base salary into your Cafeteria or Pension/Life Insurance
• Additional Monthly contribution 600 CZK into Cafeteria for hourly employees and professional and lead professional band
• Meal vouchers (100 CZK/per day) fully covered by employer
• We also offer our HealthAhead program, which supports employees in their healthy lifestyle:
• Fresh vegetable and fruit in the workplace twice a week
• Contribution to Multisport card – so you can do sports every day almost anywhere in the Czech Republic
• Health Days - massages, medical specialists, trainings, yoga mornings, vitamin packages and other
• Private gym in the building (just for us)
• Two weeks of paid timeoff above local law minimum (6 weeks of paid time off in total)

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Additional Job Description

Additional Information

Compensation Grade

PB2

Relocation Assistance Provided: No
Prague Czechia

salary-criteria

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