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jobs description

Job no: 0015708

Location: Parkville

Role type: Fixed-term for 12 months

Department: Advancement, Communications & Marketing

Salary: UOM 6 – $92,749 – $100,397 p.a. plus 17% super
• Support Alumni Relations by aiding in communication, research, data management, budget coordination, and operational planning to strengthen university-alumni relationships.
• Provide high-quality customer service to alumni and stakeholders while promoting best practices in alumni engagement.
• Brilliant benefits and a flexible hybrid work environment!

About The Role

Launch your career in a thriving environment! Join our dynamic Advancement team as an Alumni Relations (AR) Support Officer. This role offers the chance to make a real impact, supporting the Director and program leads with strategic initiatives, alumni connections, and program delivery. Collaborate in a high-performing team to strengthen alumni relations and propel the University's engagement strategy forward.

Your responsibilities will... include:
• Provide exceptional customer service in AR Shared Service, aligning with university's alumni strategy.
• Assist Director in operational planning and coordination of alumni communities.
• Collaborate with faculty clusters and shared services teams for alumni engagement.
• Manage global alumni engagement programs, events, and finances efficiently.

Who We Are Looking For

You will be an ideal candidate with exceptional interpersonal skills honed in customer service roles, showcasing a dedication to delivering outstanding client experiences while handling sensitive information discreetly and professionally. You will draw on your superior written and verbal communication skills, including presentation skills to liaise with diverse range of stakeholders.

You will also have:
• Appropriate undergraduate qualification in a relevant discipline together with moderate experience, or an equivalent combination of relevant experience and/or education/training.
• Excellent skills in juggling competing tasks and deadlines, demonstrating sensitivity and strong relationship-building skills across diverse backgrounds.
• Proficiency in a range of computer applications, including the Microsoft Office suite, Event Management programs and experience using CRM systems.

For further information regarding responsibilities and requirements please refer to the attached PD.

This role requires the successful candidate to undergo and maintain an up-to-date Working with Children Check. This is essential to guarantee a secure environment for all individuals at the University. In the case the selected candidate doesn't have a valid Working with Children Check, they will be able to apply for the WWCC as part of the initial onboarding procedures.

Please note: Visa sponsorship is not available for this position. This role requires current valid work rights for Australia.

Your new team – Advancement

The Advancement Office aims to facilitate the establishment and maintenance of mutually beneficial relationships between the University and its alumni, friends and benefactors. It is responsible for the management of programs relating to alumni and benefactors and provides services to and works collaboratively with faculties and other central administration areas.

What we offer you!

In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits including generous leave provisions, salary packaging, health and well-being services, and discounts on graduate courses. For more information check out our benefits page!

The University of Melbourne

We’re tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn.

Be yourself

The University of Melbourne values the unique backgrounds, experiences, and contributions that each person brings to our community and welcomes and celebrates diversity. First Nations people, those identifying as LGBTQIA+, parents, carers, people of all ages, abilities, and genders, and people of diverse ethnicity, nationality, and faith are encouraged to apply. Our aim is to create a workforce that reflects the diversity of the community in which we live. For more information please visit our Diversity and Inclusion page.

We are dedicated to ensuring barrier free and inclusive practices to recruit the most talented candidates. If you require reasonable adjustments, please contact the employee listed on the first page of the Position Description found below, with an email containing your name and contact details for a confidential discussion. Please ensure your email is titled "Reasonable Adjustments Request".

Aboriginal and Torres Strait Islander Applicants

We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture, and retain Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of programs and initiatives will ensure that you personally succeed and flourish while at the University of Melbourne.

For further information, including our 2023-2027 Indigenous strategy please visit -https://about.unimelb.edu.au/reconciliation/murmuk-djerring

Join Us!

If you feel this role is right for you, please apply with the following documents:
• Resume
• Cover Letter outlining your interest and experience

Please note that you are not required to respond to the selection criteria in the Position Description.

If you have any questions regarding the recruitment process, please feel free to contact Ivanka Yan via email at hr-careers@unimelb.edu.au, ensuring that you include the Position Number and the Job Title as the subject. Please do not share your application to this email address.

If you have any particular questions regarding the job please follow the contact details listed on the Position Description
Parkville VIC Australia

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Apply - Alumni Relations Support Officer Parkville VIC