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Job Description:
First Bank of Nigeria is seeking a dynamic and enthusiastic Contact Center Representative to join our team in Port Harcourt, NG. As a part-time entry-level position, the Contact Center Representative will play a crucial role in providing exceptional customer service to our clients.

1. Responding to customer inquiries and resolving issues efficiently and effectively.
2. Handling a high volume of incoming calls and emails in a professional and courteous manner.
3. Providing information about banking products and services to customers.
4. Processing customer transactions accurately and in a timely manner.
5. Following up with customers to ensure satisfaction and resolve any outstanding issues.
6. Collaborating with other team members to improve overall customer experience.
7. Maintaining up-to-date knowledge of banking policies and procedures.

1. Energetic and resourceful personality traits.
2. Strong time management and leadership... skills.
3. Excellent communication skills, both verbal and written.
4. Ability to work in a fast-paced environment and multitask effectively.
5. Basic computer skills and familiarity with office software.
6. High school diploma or equivalent.

1. Gym membership.
2. Life insurance.
3. Paid Time Off (PTO).

Working Environment:
Joining the First Bank of Nigeria means becoming part of a company that transcends borders, promoting collaboration on a global scale. You will have the opportunity to work with a diverse and inclusive team that values innovation and teamwork.

Deadline to Apply:
June 1, 2024

Equal Opportunity Statement:
First Bank of Nigeria is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

Original job Contact Center Representative posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs
Lagos Nigeria


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