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  • 1 month ago

jobs description

Join the Hideaway team, the newest wellness concept by The Trapeze Group, located in the latest and upcoming lifestyle destination by The Lo&Behold Group in the vibrant Robertson Quay. At Hideaway, we're creating a unique space for healing and recovery, offering a blend of modern massage treatments, and cold plunge and sauna facilities, designed to enhance the wellness experience. As part of our dynamic team, be part of a concept that aims to redefine wellness. Join us in making Hideaway a distinctive haven for rest and recovery, as we prepare for our grand opening in 2024.

Purpose of Role and Objectives:

The Spa Therapist delivers exceptional service to each client in a pleasant, sanitary and safe

manners. They have excellent customer service skills. They are professional and committed to consistently delivering high standards of service and communication.

The professional objectives of the Spa Therapist are:
• To effectively implement the spa objectives of high performance in... treatment delivery, product sales and customer service.
• To maintain a consistent and high standard of presentation, order, hygiene and cleanliness in all the treatment rooms and all facilities throughout the spa.
• To actively promote the spa to build awareness, sell retail products and generate clients’ repeat visits.
• To be customer service orientated.
• To commit to quality, display a high level of integrity, professionalism and graciousness at all times in dealing with guests, and all team members.
• To interact positively and cooperate with the Spa Lead Therapist/Trainer and all Spa team members to provide a seamless customer experience.

The Spa Therapist will be required to conduct their duties in a courteous, safe and efficient

manner, in accordance with the Hideaway Spa policies and procedures, ensuring that the

highest level of service is maintained to demonstrate impeccable guest spa experience at all times.

Education & Experience (required):
• High school graduate or equivalent.
• Beauty/Spa/ Massage therapy certification, specifically NSRS/CIDESCO/CIBTAC/ITEC/NITEC/WSQ qualification.
• Certification in various professional massage modalities.
• 1 to 2 years of work experience in a standalone spa or Spa Hotel & Resort.

Technical /Functional Competencies:
• Knowledge and Experience in the following massage modalities: Swedish, Aromatherapy, Deep Tissue/ Sports Massage, Acupressure techniques (Shiatsu, Tuina), Head Massage, Chi Nei Tsang, Lymphatic Drainage, Foot Reflexology.
• Complete technical knowledge – theory and practical - of all treatments and services offered in the spa as well as protocols.
• Complete knowledge of all ingredients and products used in the spa and sold at the retail shop.
• Must have a complete understanding of the technical aspect of the spa and spa issues.
• Customer relations and service: able to respond to all the guest’s spa needs and requests.
• Demonstrate sales skills, meet or exceed retail sales performance requirements
• Able to multi-task and set clear priorities.
• Professional flexibility and results-oriented.

Key Competencies & Skills
• Enthusiastic, warm and positive personality.
• Supports team members and teamwork.
• Excellent communication and interpersonal skills.
• Handles difficult situations and demanding guests in the most sensitive, professional and courteous manner.
• Coachable, trainable and open to learning new techniques and ways to build personal effectiveness.
• Attention to detail and the ability to anticipate guests' needs and demands.
• Practise the highest standard of hygiene, neatness and overall well-groomed presentation.
• Support a high-performance culture, enthusiastic energy and able to work in a fast-paced environment.
• Prompt and punctual.
• Never speak in a loud voice to colleagues or guests.
• Maintain a sense of urgency with whatever task is required.
• Good sense of humour!

Other Skills
• Good command of English and second language desired (Mandarin, Cantonese, Bahasa).
• Writing skills: Able to write relevant updates (guest files, etc.) and read /write training documentation.
• Computer skills: Word, able to use the Spa Software


Apply - Spa Therapist Singapore