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  • 3 weeks ago

jobs description

Table Cafe Business Manager

Background

U-turn is a thriving non-profit that exists to equip homeless people with the skills to overcome homelessness. Founded in 1997, we believe in life after homelessness. We believe that every homeless individual is intrinsically valuable and should have access to an effective pathway that addresses their physical, spiritual and emotional needs so they can leave the streets and become a long-term productive member of society.

To help homeless people overcome homelessness we operate a phased approach that includes rehabilitation from substance abuse, counselling, life-skills training and sheltered work placement in one of our social enterprises. This allows candidates to test and apply the training they’ve received. Through this process, the programme inculcates a healthy work ethic, furnishes modern job skills and gives 18-24 months of real work experience so that individuals can graduate and be gainfully employed in the modern South African... economy.

The programme is yielding wonderful results. Our candidates typically graduate into open market employment and show an above 85% long term success rate! We are actively working to expand the programme to more locations in Cape Town and across South Africa.

This position

As the Business Manager of The Table Café, you will be responsible for operational management, fostering an inviting atmosphere, managing staff, strategizing growth, and ensuring the cafe's success as a vibrant hub for the community. This role requires a dynamic Christian individual with a passion for hospitality, leadership experience, and dedication to excellence. Please refer to the KAR’s, skills and competencies section for more information.

Key areas of responsibility
• Staff Management: Recruit, train, and supervise cafe staff, ensuring exceptional customer service and a positive work environment. Schedule shifts and conduct performance evaluations to optimize team efficiency and morale.
• Marketing and Promotion: Develop and implement marketing strategies to attract and retain customers, including social media campaigns, email newsletters, and community outreach initiatives. Collaborate with local organizations, schools, and businesses to promote the cafe and strengthen community ties. Market The Table brand in conjunction with U-Turn, ensuring excellence in all promotional materials, staff uniforms, displays, etc.
• Stock Purchasing and Management: Monitor inventory levels, place orders with suppliers, and oversee stock rotation to minimize waste and ensure freshness. Negotiate contracts and maintain relationships with vendors to secure competitive pricing and quality products.
• Menu Oversight: Curate menus that reflect seasonal offerings, dietary preferences, and emerging food trends. Monitor food and beverage quality, presentation, and pricing to uphold standards of excellence and meet customer expectations. Develop a catering menu that can be supplied to CHS for events hosted at the Life Centre.
• Strategic Growth: Analyse sales data, customer feedback, and market trends to identify opportunities for business expansion and revenue growth. Develop long-term business plans and short-term objectives to achieve financial targets and enhance the cafe's reputation.
• Community Engagement: Cultivate relationships with regular patrons and community stakeholders, seeking feedback and fostering a sense of belonging. Support CHS community events, fundraisers, and initiatives that align with the cafe's values and contribute to local causes. This includes church-based events such as Alpha, community lunches, and conferences.
• Health and Safety Compliance: Ensure compliance with all health and safety regulations and food hygiene standards, including conducting regular inspections and audits to identify and address potential hazards or violations and providing staff training on proper food handling, sanitation practices, and emergency procedures.
• Customer Experience Enhancement: Continuously assess and improve the customer experience, seeking feedback and implementing enhancements. Foster a welcoming and inclusive environment where all customers feel valued and respected. Resolve customer complaints or issues promptly and professionally, aiming for positive resolution and customer retention.
• Financial Management: Monitor and analyse financial performance, including revenue, expenses, and profit margins. Develop and manage budgets, ensuring cost-effectiveness and financial sustainability. Implement strategies to maximize profitability while maintaining quality and customer satisfaction.

Experience, Skills and Qualifications
• Proven experience in food service management, with a focus on customer service, staff supervision, and financial administration.
• Strong leadership skills, with the ability to motivate and inspire a diverse team to achieve common goals.
• Excellent communication and interpersonal abilities, with a passion for building relationships and engaging with the community.
• Proficiency in financial analysis, budgeting, and inventory management software.
• Creativity, adaptability, and a customer-centric mindset, with a willingness to embrace innovation and drive positive change.
• Bachelor's degree in Business Administration, Hospitality Management, or a related field (desirable).

Personal attributes
• Highly organised
• Collaborative team player, concerned with team success as well as individual performance
• Emotionally mature individual
• Problem solver and innovative
• Eye for detail
• A client service orientation
• A strong commitment to teamwork
• Able to build and maintain excellent working relationships with colleagues and external stakeholders
• Able to work respectfully with people from different backgrounds
• A positive, friendly and professional attitude

Organisational Fit (where applicable)
• If in Recovery - actively engaged in own ongoing recovery, accessing accountability support and practicing recovery behaviour
• If employed as a Professional - affiliation with professional board, continued personal development and accessing supervision
• Gospel orientation - connected to a local fellowship of believers, reading the Bible and grounded in Gospel-motivated Social Action

Next Steps

Candidates interested in this position must submit a letter of motivation and CV to [email protected]. The letter of motivation should be approximately 1 page in length and include information on why you would like to work at U-turn and how you fulfil the required knowledge skills set outlined above. PLEASE NOTE THAT APPLICATIONS WITHOUT A LETTER OF MOTIVATION WILL NOT BE CONSIDERED. IF YOU HAVE NOT HEARD FROM US WITHIN 2 WEEK, CONSIDER YOUR APPLICATION UNSUCCESSFUL.

Job Type: Full-time

Application Question(s):
• Do you have experience in Food Service Management?
• How many years management experience do you have?
• What is your salary expectation?
• Have you uploaded a motivational letter
Cape Town South Africa

salary-criteria

Apply - Table Cafe Business Manager-Kirstenhof Cape Town