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  • 1 month ago

jobs description

What's the role?

The Go-to-Market Representative (GTM) plays a critical role in the successful launch and promotion of the company’s products and services. As a GTM Representative, you will work closely with cross-functional teams and assist the Snr. Commercial Executive in developing and executing strategies that drive customer acquisition, revenue and market-share growth.

How you will add value?
• Support with the end-to-end delivery, sale and customer support for products
• Support with establishing as work plan for each phase of program and ensure execution according to plan.
• Support retail staff and customers on any product issues that may arise and liaise with the relevant personnel for a timely resolution.
• Assist in the testing of all major promotions, value added services, products, and report findings before implementation for any product or service.
• Assist in the testing of new pricing plans/products, changes on Liberate & Comverse Platform, ensuring that products... and services are ready for the market.
• Assist in the testing and roll-out of new systems.
• Assist in the training and coaching of front-end staff in new products, services, promotion, procedures, and systems.
• Monitor Liberate and Comverse Platform for any irregularities and to make the necessary adjustments to reduce revenue leakage.
• Support Commercial Team with creating and maintaining competitive databases for all products and services.
• Liaise with Networks, IT, Finance, Customer Services, Mobile and Retail Sales on the implementation of customer impacting programs.
• Assist Product Manager with resolving queries through prompt and thorough investigation.
• Escalate all unresolved faults to Supervisor or HOD.
• Immediately cascade all potential major problems to Supervisor or HOD for attention.
• To show keen enthusiasm in participating and going the extra mile whenever necessary towards the accomplishment of initiatives which contributes to the overall welfare of the organization.
• Assist in accumulation of competitive intelligence in the market, to identify our strengths, weakness and opportunities for growth.
• Efficient completion of any other task assigned in keeping with our job, accepting responsibility and accountability for all relevant areas.

What do you need?
• Associate degree in business, marketing or related field
• At least 3 years’ experience in telecoms or software
• Proven experience in project management or in a similar role preferably in technology.
• Strong customer service focus

Who We Are

We are the leading telecommunications company, connecting more than 40 markets in Latin America and the Caribbean with our video, broadband internet, telephony, and mobile services under the consumer brands, Flow, Liberty, Más Móvil, BTC, and Cabletica. We started small, and now we’re growing. We’re excited about the future as we strive to unlock opportunities in the region.

Why join us

Technology excites us enables us and drives us. We´re proud of the services we provide, the markets that we serve, and our people coming together to enhance our customers´ lives with technology so that they can connect, work, live and play without missing beat. Throughout Liberty Latin America, our passion and pride are brought to life through our shared vision to bring innovation that will create moments that matter to our customers, delivering growth in our markets with one vision, one culture, and one team.

Liberty Latin America provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state, and/or local laws
Corinth St Lucia

salary-criteria

Apply - Go-to-Market Officer Corinth