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  • 1 month ago

jobs description

We are looking for a year-round Office Manager in Littleton! This is a great company, with a supportive and fun culture!

They will uphold the Aqua-Tots Core Values in every interaction, whether with children, parents or staff members. We offer...
• Daily and monthly bonuses!
• $1000 bonus for every 1000 hours worked!
• Top-notch job training
• An awesome work environment
• Flexible hours
• Year-round positions
• Competitive pay
• Lots of FUN and lots of teamwork!
• A rewarding job experience

ATD Office Manager:
• 40 hours per week in school

o Subject to change based on school's need
• 1 hour per week participating in school manager's meeting
• 4-6 hours per week for administrative tasks

o Completing DSJ

o Completing weekly reports

o Scheduling private lessons
• 4-6 hours per week training and conducting front desk assessments. Time based on demand

o Quality of calls

o Sales training

o Customer Concerns
• All other hours are found fully dressed out on deck, working front desk, or as manager on duty
• Uphold Aqua-Tots Swim Schools Core Values
• Responsible for hiring, training, assessing, coaching and performance of office staff
• Responsible for developing goals to achieve revenue budgets each month
• Responsible for organization within the school following GMs direction
• Ensures cleanliness from floor to ceiling
• Ensure accurate timesheets and hours that reflect the true schedule for office staff
• Verify time clock with scheduled shifts in WIW prior to payroll
• Oversee substitutes and resolve scheduling conflicts
• If no office staff is available for shift, it is the OM's responsibility to cover
• Anticipate staffing needs
• Ensure quality of Aqua-Tots standard
• Evaluate weekly sales and create daily targets (conversions, revenue, saving withdrawals)

o Verify targets are achieved
• Develop, mentor, and identify future leaders in the next generation of excellent front desk representatives for Aqua-Tots
• Schedule monthly in-services and choose the in-service topic for the month
• Follow and implement Aqua-Tots Swim Schools customer service guidelines to ensure an exceptional customer experience for every customer
• Ensure quality and customer service standard
• Communicate effectively with potential and existing customers
• Build relationships with families, know their names and their children's names
• Address customer concerns, providing a win/win outcome
• Respond to parents within 24 hours of any reported instructor performance concern
• Use the customer-focused principle in each customer interaction
• Report unresolved complaints to General Manager

As a leader in swim instruction for over 25 years, Aqua-Tots is the largest swim school in the nation. We teach children ages 4 months to adults. If you think you would be an amazing addition to the team, please fill out our online application! We cannot wait to meet you soon
Littleton CO USA


Apply - Office Manager Littleton