• jobs
  • 4 weeks ago

jobs description

My client is looking for a Customer Service Agent / Customer support / Service Desk Agent (German - B2+) for a permanent job opportunity working 100% remotely from Hungary.

Locations: 100% Remote working form Romania

Salary: 10,000 RON (Gross) + Benefits

Utilisation: 100% Remote (MON-FRI)(5 DAYS A WEEK

Language: (German - B2+) & English

Roles and Responsibilities
• German speaker (B2+)
• Handle phone calls with customer queries and provide resolution to end users.
• Escalate priority issues per Client specifications to the immediate lead as applicable.
• Provide inputs on process changes and best practices.
• Stay updated with new updates, process changes and updates.
• Maintain Exemplary Attendance and Punctuality

Key Deliverables (KRA Measure)
• Provide exemplary customer satisfaction.
• Meet quality standards on all handled contacts
• Complete hours of staffed time on all rostered days
• Handle contacts while maintaining the targets defined for the project: response time,


Apply - Customer Support Agent Hungary