• Community Escalations Specialist Manila
  • Airtasker in Manila, Metro Manila, Philippines
  • jobs
  • 1 month ago

jobs description

The achievement of Airtasker’s mission relies on high performance from teams and individuals against identified strategic goals. We are looking for an experienced Community Escalations Specialist to resolve user problems and conflicts to maximise the lifetime value of our users. This role will provide excellent support by helping users who have had a negative experience or an issue on their Task. Such issues can include: user disputes, insurance claims, and escalations. A key part of this role is taking control of a negative situation and delivering the best outcome to a user to maximize the chances of engagement and retention.

Who we are:

Airtasker is Australia’s no. 1 marketplace for local services.

We’re reimagining the future of work by empowering people to realize the full value of their skills. Creating jobs isn’t just a by-product of the work we do, it’s our core purpose. One of our most important values at Airtasker is that people matter and that every single person has... unique skills. We are a global marketplace, creating jobs and helping people all around the world get more done.

With more than $1 billion of job opportunities created through our marketplace and following a recent ASX listing, we’re making huge strides and we need your help to accelerate us on our mission!

What you'll do:
• Build Trust with our users through excellent support and empathetic responses.
• Own user problems and come up with solutions that are as effortless for the user as possible.
• Mitigate user conflicts, threats and other risks. Advocate for and uphold the core values of the Airtasker community.
• Arbitrate user disputes regarding the quality, completion, timeliness and other issues of contention.
• Analyse information and evidence and decide on the outcome for insurance claims.
• Take interest in why a problem is occurring and it could be prevented.
• Collaborate with your team, and other AirSupport teams to ensure overall customer product satisfaction.

What are we are looking for:
• Strong written and verbal communication skills.
• Ability to engage users in a casual and friendly manner.
• Ability to empathise and understand customer concerns.
• Strong analytical and problem-solving skills.
• Ability to identify gaps in process and make recommendations for improvement.
• Experience in Zendesk or any similar CRM tool Willingness to learn and adapt to new tools or software.
• Strong critical thinking and decision making skills.
• Strong attention to detail.
• Team player; committed to building and contributing to a high-performing team.
• Adaptable to 24/7 shifting schedule.

What you'll love:
• Competitive compensation package.
• HMO coverage from day 1 + 1 free dependent upon regularization.
• 24 days a year paid time off.
• A culture of context, not control - we believe that empowering people through Airtasker starts with empowered people within Airtasker.
• Connection and celebration - From fun remote dress-up parties to regular surprise “swag” gifts - we work hard, and celebrate connecting as people.

At Airtasker we believe in culture add - that each person is different and has their own background, learnings and unique experiences that can add to the Airtasker cultural tapestry. We pride ourselves on our inclusive culture, and encourage applications from people of all backgrounds.

If you would like to be surrounded by people who are passionate about their craft and working towards a mission. If you would like to work in a data informed culture, you will enjoy the conversation with us and the people you meet through the process. We are excited to learn more about you!

Airtasker focuses on Mobile, Internet, E-Commerce, Location Based Services, and Mobile Commerce. Their company has offices in Sydney. They have a mid-size team that's between 51-200 employees. To date, Airtasker has raised $33M of funding; their latest round was closed on October 2017.

You can view their website at http://www.airtasker.com or find them on Twitter, Facebook, and LinkedIn
Manila Metro Manila Philippines (+1 other)


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