• Security Services Specialist United States
  • ESET North America in United States, , United States
  • jobs
  • 1 week ago

jobs description


We are a global digital security company, protecting millions of customers and thousands of companies worldwide. We believe in a positive digital future. This is reflected in how we do business and our commitment to managing our company in socially responsible and environmentally sustainable ways. Privately owned, ESET is still run by the same engineers who started the company three... decades ago. Maintaining our independence allows us to focus on our primary goal - protecting customers and businesses towards a better future.

• Perform security monitoring and threat-hunting services for assigned customers or environments
• Respond to and solve basic and advanced security support-related tickets in accordance with the defined procedures
• Drive outbound communication to, and onboarding of, new ESET service customers
• Perform basic analysis of security threats and evaluation of the data about potential threats
• Prepare reports and communicate incidents to the customer
• Provide consultations to the customer and offer cyber security recommendations
• Respond to and report questions, concerns, and requests on a 24x7 basis
• Collaborate with named Account Managers and other ESET resources to ensure high satisfaction for ESET Services customers
• Strive to resolve customer issues first contact resolution.
• Work closely with other team members to make sure we provide extremely high levels of service to our customers.
• Meet and exceed bi-annual goals set forth by Customer Care Management.

• 3-5 years in a technical role (analyst) involving cyber security. Additionally, 2+ years of threat analysis or SOC experience. Preferably, experience in a customer-facing role
• BA or BS in Computer Science, Engineering or equivalent Required. May be substituted with relevant work experience and technical certifications such as CEH, CCE, CRISC, CISM, CISSP, CompTIA Network+, Security+, MTA, MCSA, MCSE, or GIAC (GSEC, GCIH) Certifications.

• 401(k) matching
• Dental Insurance
• Employee assistance program
• Health insurance
• Life insurance
• Monthly WFH Stipend
• Paid time off
• Volunteer Time off opportunities
• Tuition reimbursement
• Vision insurance
• Remote Working environments

Job Type: Full-time

Pay: $80,000.00 - $85,000.00 per year
United States


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