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  • 2 days ago

jobs description

The Delivery & Service Manager is responsible for the delivery of Mitoconnect’s services to clients and ensuring successful client experiences that are consistent with Mitoconnect’s high standards. We are looking for a D&S Project Manager who possesses strong experience as a project manager for delivery of custom projects. You will be involved in setting project goals, establishing tasks and a timeline for completion by assigned parties, managing and monitoring the project team and implementation subcontractors, evaluating progress, and making adjustments as needed to ensure that our clients, internal or external, achieve their desired results
Serves as the primary Mitoconnect D&S contact for the client and responsible for client satisfaction
Provides regular two-way communication between the client and team to provide strong team representation and set proper client expectations
Ensures that client issues are addressed in an efficient and timely manner
Ensures that... D&S initiatives are met and delivered in a timely manner, and within the prescribed budget
Reviews all major deliverables to ensure quality standards and client expectations are met
Ensures that all processes and procedures are completed and quality standards are met
Track and report on all client projects / changes / growth
Provides on-site leadership for project team by building and motivating team members to meet project goals, adhering to their responsibilities and project milestones
Reports on project success criteria results, metrics, test and deployment management activities
Prepares estimates and detailed project plan for delivery phases of the project
Provide status reporting regarding project milestones, deliverable, dependencies, risks and issues
Act as an internal quality control check for the project delivery
Delegate tasks and responsibilities to appropriate personnel
Develop and deliver progress reports, proposals, requirements documentation and presentations to various audiences, including project team, sponsors, and key stakeholders
Ensure that projects and programs are proceeding according to scope, schedule, budget and quality standards
Responsible for sourcing, selecting, and managing subcontractors and subcontractors
2years of proven D&S management or other relevant experience
Bachelor’s or master’s Degree in appropriate field of study
Proven ability to work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation and excellence
Experience in delivering client-focused solutions based on customer needs
Excellent leadership, communication (written, verbal and presentation) and interpersonal skills
Self-motivated, decisive, with the ability to adapt to change and competing demands
Experience in successfully leading projects and programs to on-time, on-schedule and within budget close
Full proficiency with MS Project, Excel, Visio, PowerPoint
Proven ability to manage multiple projects at a time while paying strict attention to detail
Excellent analytical and problem solving skills
Good negotiation and account navigation skills
Ability to negotiate and manage contracts
Thorough knowledge of contracts types and bid evaluation
Fluent in English


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