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  • Customer Success Consultant Bogotá
  • SupportYourApp in Bogotá, Bogota, Colombia
  • jobs
  • 1 week ago

jobs description

Passionate about the latest trends in Tech?

What if you had a chance to be a part of the world's leading Hardware, Software or SaaS solutions? Imagine team-mates who speak 40+ languages and have the most diverse professional and cultural backgrounds.

Join our SupportYourApp team as a Customer Success Consultant to harness the power of machine learning, image recognition, and business intelligence to produce breathtaking photos and videos.
Let's see what it takes.

What you will do:
• Assisting with the cooperation between customers and independent photographers;
• Matching customer's requests with available photographers;
• Providing customer support to photographers related to scheduling/hosting photo sessions, timely upload and editing of the photos;
• Providing customer support for customers related to their communications with the photographers assigned to them, answering general questions, assisting with navigating the platform;
• Escalating complex tickets to... internalteam;

Requirements:
• Tech background;
• Experience with CRMs, Internal Platforms, and widespread SaaS tools such as Zendesk, Hubspot, MessageBird, and Aircall;
• Strong communication skills, both verbal and written.
• Efficiency and Resilience.

Will be a great plus:
• Photography and Photo Editing experience.

Benefits:
• Fixed schedule & remote work;
• Competitive compensation;
• Financial and professional growth;
• Paid intensive training and trial period;
• Great management with no bureaucracy;
• Good bonuses for referring friends (referral program).

Who are we?
SupportYourApp is a Support-as-a-Service company that provides customer support services for growing startups and tech companies around the globe. We work with clients from 30+ countries and speak 50+ languages.

We are a team of like-spirited people determined to make the world a happier place, one satisfied customer at a time.

We treat our team like our clients, surrounding them with an unlimited care, individual approach, and a wholesome positive experience
Bogotá Bogota Colombia

salary-criteria

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