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  • Insurance Operations Coordinator Bangkok
  • Marsh in Bangkok, , Thailand
  • jobs
  • 1 week ago

jobs description

Key Responsibilities:
• Maintain accurate records of policyholders and member listings associated with the policies.
• Maintain an up-to-date list of members according to clients' information and ensure that all documentation is complete and stored in the system.
• Verify the accuracy of documents such as policies, member lists, care cards, and FCL letters.
• Monitor and track pending items from insurers, such as care cards and FCL letters, using JIRA system.
• Provide excellent customer service by responding to inquiries, addressing customer concerns, and resolving complaints.
• Offer advice and guidance to policyholders and their employees, assisting them in understanding their insurance coverage.
• Manage and prioritize own workload to meet individual SLA, KPI, and Quality targets.
• Lead and/or participate in stakeholder engagement sessions, working in partnership with brokers to improve the client experience and understand the needs and expectations of both internal and external... clients.
• Manage escalated calls, complaints, questions, and queries as necessary, overseeing the complaints management system and the quality of communications with client-facing colleagues.
• Ensure quality control and resolve any errors detected.
• Prepare Operations analysis reports and performance reports.
• Response in data entry and verity accuracy of client’s claim document. Ensure that all data entered is complete, consistent, and error-free
• Ensure all document submitted to the insurers properly and response in following up with insurer.
• Highly organized, with ability to process a very high volume of paper and information in an effective manner, including ensuring that information and its impact on the organization is absorbed and understood
• Collaborate with the claims executive team to resolve complex eligibility issues.
• Manage and prioritize own workload to meet individual SLA, KPI, and Quality targets.
• Maintain an up-to-date list of members according to clients' information and ensure that all documentation is complete and stored in the system.
• Verity of the accuracy, monitor and tracking pending member cards and send to client properly and timely manner.

Experience, Knowledge, and Skills:
• Bachelor's degree in Business Administration or related fields.
• At least 2 years of work experience in Life Insurance Operations.
• Good knowledge and skill in Microsoft Office tools (Outlook, Word, Excel, PowerPoint).
• Good knowledge of Life, Health, and PA insurance coverage and business operations.
• Excellent communication skills, both written and verbal, and presentation skills.
• Proficiency in English, both writing and speaking.
• Having a growth mindset, creativity & initiative, critical thinking, and decision-making skills.
• High responsibility and ability to work under pressure.
• Good time management with job prioritization.
• Strong sense of urgency with an excellent service mind.
• Experience in the Broking industry is a plus.

R_269681
Bangkok Thailand

salary-criteria

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