• zendesk solution consultant Lima
  • OCC247 in Lima, , Peru
  • jobs
  • 2 days ago

jobs description

OCC247 is a young international company, based in Peru, France, and the USA. Our global team includes 25 young talents.

As Zendesk consultant, you will advise our customers on how to optimize their use of the Zendesk platform to improve their customer experience and operational efficiency. Also, you will work closely with internal teams and customers to understand their specific needs and propose customized solutions. Your main responsibilities:

- Feed the sale pipeline: search for new opportunities and push offers to prospects.

- Analyze customer needs: Meet with customers to understand their current processes, challenges, and customer service goals.

- Design customized solutions: Drawing on your Zendesk expertise, develop detailed recommendations for configuring Zendesk to meet customer's unique needs.

- Implementation and configuration: Responsible for implementing recommended solutions, configuring Zendesk settings, creating automated workflows, and customizing reports.

... Training and support: Train customers' internal teams to effectively use Zendesk, providing ongoing support.

- Performance analysis: Monitor key performance indicators (KPIs) to assess the effectiveness of implemented solutions and recommend adjustments where necessary.

- Keep up to date with best practices: Keep abreast of the latest Zendesk features and best practices to ensure that our customers always benefit from the most effective solutions.

Must have qualifications:

- Proven experience with Zendesk implementation as an Administrator.

- Speak English and Spanish.

Preferred qualifications:

- Zendesk certification

- Project management

- Sales experience

Furniture needed for home office:

- Computer with Camera

- Good internet connection

- At least an i3 processor

- At least 8 gig Ram

- Windows 10 or higher

- USB Headset with mic

Additional information:

- Hybrid position: mainly remote work but we could ask you to come to our coworking space to gather with the team and work together.

- 3 months probation period (As freelance)

- Contract in Planilla after the first 3-month period.

- Salary according to experience S/. 2000 - S/. 3000 for fix + bonuses based on performance (medium results => S/. 1600 monthly)

- Full time: Schedule Monday to Friday hours can be flexible; but mainly start between 7 AM and 9 AM


- Planilla benefits

- Remote work

- Bonuses and internal contest

- OCC247 promotes internal advancement opportunities
Lima Peru


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