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  • Senior Product Manager Machine Learning Amsterdam
  • Booking.com in Amsterdam, , Netherlands
  • jobs
  • 1 week ago

jobs description

Senior Product Manager ML - Intent Discovery

About Booking.com

At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We’re the thrill of the first night in a new place. The excitement of the next morning. The friends you make. The journeys you take. The sights you see. And the food you sample. Through our products, partners and people, we can empower everyone to experience the world.

About the Team

At Booking, we want to make it easier for everyone to experience the world and we believe that Personalization is the key differentiator in how we deliver a multi vertical storefront and the Connected Trip.

In the Personalization Experience track, we turn data into experiences. Our aim is to create modern and relevant moments for our customers from the look to stay journey, scalably. We do this by investing in capabilities such as smart positioning, smart content... (recommendations), rich reusable connected UX patterns married with a centralized distribution system that can enable our stakeholders to create personalized experiences at scale. This ensures our customers see and interact with a website/app that looks consistent, is on brand, understands our user’s context and adapts to their actions and needs in real time.

As a product manager in the Personalization ML team, you will lead our efforts in recommendations and ranking, utilizing advanced techniques such as multi-armed bandits, deep learning, and more to deliver personalized content and services to our users. You will do this with a talented machine learning team, whilst partnering with key multidisciplinary stakeholders across the company.

Key Job Responsibilities and Duties:
• Define and drive the vision and strategy for personalized recommendation systems across various product lines, ensuring alignment with broader company objectives.
• Lead cross functional teams comprising of machine learning scientists, engineers, design, researchers to develop and implement ML models that are performant and increase user engagement and satisfaction.
• Oversee the design and implementation of state of the art ML algorithms for ranking and recommendations, including but not limited to contextual bandits, reinforcement learning, and collaborative filtering
• Monitor the performance of recommendation systems, define success and metrics to optimize the performance and ensure models adapt to changing user needs and preferences
• Act as a key point of contact for all stakeholder communications related to Personalization ML for the Marketplace, including communicating product performance, progress and insights with senior leadership
• Define operating models and ways of working between the team and different product teams across the company using machine learning capabilities.
• Monitor and respond to changing regulatory requirements, to keep our models secure and compliant.
• Maintain a pulse on the emerging user and technology trends such as GenAI, to be pioneers in delivering value to our travellers

Qualifications & Skills
• 6+ years of experience in building customer centric products as a Product Manager, with at least a few years of experience building ML products.
• Proven track record of developing and launching ML models, preferably in the Recommendations and Ranking space.
• Bachelors or Masters degree in Computer Science or Engineering/ Statistics will be preferred
• Data savviness & demonstrated ability to develop experimentation strategies.
• Demonstrated experience identifying & navigating through complex stakeholder management scenarios across different business units
• Excellent communication, collaboration, and influencing skills with senior management, capable of leading diverse teams
• Fluent in the English language both spoken and written.

Benefits & Perks - Global Impact, Personal Relevance

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits.. We offer a competitive compensation and benefits package, as well unique-to-Booking.com benefits which include:
• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)
• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

Diversity, Equity and Inclusion (DEI) at Booking.com:

Diversity, Equity & Inclusion have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.

Take it from our Chief People Officer, Paulo Pisano: “At Booking.com, the diversity of our people doesn’t just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It’s a place where you can make your mark and have a real impact in travel and tech.”

We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

Pre-Employment Screening:

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position
Amsterdam Netherlands (+1 other)

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