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  • Application Support Analyst at ALJ Recruitment Randburg
  • ALJ Recruitment in Randburg, , South Africa
  • jobs
  • 3 days ago

jobs description

The Application Support Analyst will provide high quality application and systems support, understand the nature and business impact of requests and perform the required analyses as well as provide second line support for technical and functional solutions.

Operational Delivery
• Provide high quality operational and technical application and systems support to customers and internal business functions
• Provide second line support service to NOC, Service Desk, Business Desk SA and Business Desk Africa
• Resolve incidents, problems, service requests and change requests in line with business priorities: Resolve calls logged within the agreed MTTR (Mean time to resolve) included in agreed SLAso Ensure Incident / Request updates are at an acceptable quality
• Document and provide analysis of defects to solution teams
• Create diagnostic scripts and other aids per system e.g. simple diagnostic question sheets, historical records, known error lists, predefined extract scripts, etc.
•... Collaborate with the Solution Delivery teams and Architectural teams with regards to planning, designing, architecture development and configuration of the technical platforms for the Application Support portfolio
• Participate in deployment handover sessions
• Be available to the business and support leads for operational support
• Involvement in internal projects
• Assist with On-The-Job training
• Participate in Priority warroom sessions
• Participate in disaster recovery exercises
• Generate and execute scripts related to daily support requirements

Experience

At least 3-5 years in an application support environment

At least 3-5 years on Oracle Database

Knowledge on PL/SQL is advantageous

Experience working in a high availability environment with multiple operational instances

Technical Competencies
• Hands-on experience with some of the following disciplines:

Oracle, SQL Server

Web Methods

Web Services

Automation / Scheduling tools / frameworks

SOA

SQL Scripting

SharePoint Billing System Knowledge

F5

SQL Server Integration Services

SQL Server Reporting Services

ESB Cloud Computing

Microsoft Frameworks (CSF, CCF, CRM, etc)

Working knowledge of API-based services (e.g. REST, SOAP)

Basic knowledge of the Agile and Software Development Life Cycle (SDLC) processes, cloud computing, ITIL, COBIT

Desired Skills
• Pl/Sql
• WebMethods
• Microsoft Frameworks
• Rest
• Soap
• SQL Application Support
• Web Services
• ITIL
• Cobit
• SOA
• ESB Cloud Computing

About The Employer

A broad-based multinational media group headquartered in South Africa and Dubai with principal operations in pay television and video entertainment
Randburg South Africa

salary-criteria

Apply - Application Support Analyst at ALJ Recruitment Randburg