• Hotel Operations Coordinator (German & English Speaking) - Berlin...
  • numa in Berlin, , Germany
  • jobs
  • 1 week ago

jobs description


Hey! We're numa. We're a dynamic, diverse hospitality brand that's offering uniquely designed apartments for the modern traveler. We specialize in the beauty of convenience and the delight of a design, with a totally digital guest experience and properties designed with intention.

Numa properties are located in the most exciting and vibrant neighbourhoods across Europe. We're not just disrupting the hospitality industry for our guests—behind the curtain, we're shaking up the way hotels operate. We've built a proprietary technology and data platform that makes running a hospitality operation more efficient than ever. We offer consistent quality and an unmatched guest experience.


Your Mission

We are looking for a motivated hospitality enthusiast to join our Operations Team in Berlin. Reporting to our Hotel Operations Manager, you will work behind the scenes to ensure that guests experience the best service possible. You will be responsible for the... day-to-day management of our properties in Berlin.

In this role, you will:
• Conduct routine inspections of the rooms to ensure they are clean and fully stocked, and take immediate actions to correct any deficiencies
• Collaborate with our Guest Experience team to track and address any complaints from guests
• Supervise the overall activities of our housekeeping staff to maintain high standards of cleanliness
• Keep an eye on inventory levels so as to coordinate the delivery process of our external suppliers
• Remain in close contact with our building maintenance staff to coordinate the fixing of any technical issues that may occur
• Have an overview of all things happening at the property and trouble-shoot any issues arising while keeping a cool head
• Have a unique opportunity to assist us with the pre & post opening of any new hospitality units as the need arises


We encourage you to apply even if you don't think you meet all of the below criteria. We care most that you are excited about the role and our mission, and are willing to learn. Ideally, you have:
• English and German fluency (B1+ required)
• Previous experience in the hospitality industry (preferably from a housekeeping, front office, guest relations, or operations related background)
• Structured approach and high ownership
• Eye for detail and and ability to take responsibility
• Engaging personality and team spirit
• Hands-on mentality
• Ability to multitask and keep an overview in a fast paced work environment
• Join an agile work environment with flat hierarchies where your ideas make an impact from the very beginning
• Build your own success story based on what you do well and how you want to grow
• Elevate your physical and mental wellness with our monthly benefit allowances
• Get to know your internationally diverse team during our events and retreats
• Spend a free night at your nearest numa stay upon starting and enjoy a 30% employee discount on personal stays in the coolest neighbourhoods in Europe

numa values the diversity of the people it hires and serves. Diversity at our company means fostering a workplace in which individual differences are recognised, appreciated, respected and responded to in ways that fully develop and utilise each person's talents and strengths. We therefore welcome applications from people of all races, ethnicities, disability statuses, ages, religions, gender identities, and sexual orientations.

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Berlin Germany


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