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Job Description

Responsibilities & Qualifications

Responsibilities The role of Network Solutioning is ownership, management, and delivery of network infrastructure requests throughout their lifecycle. The scope covers all aspects of Data networking including traditional Data requests, Security, Contact Centers, WLAN, IPT, and may include involvement in critical global requests in addition to regionally specific. The role is responsible for understanding and addressing business requirements, building solutions which comply with customer standards and working with in-house resources, CSR - Stable teams, outsourced teams and vendors to ensure cost-effective and on-time delivery of solutions that meet business partner s requirements. The role will also be responsible for effective communication with business partners and stakeholders. When required, the role may become involved with operational support related to the delivered solution.

Technology Knowledge i. Cisco, Fortinet... Firewalls

ii. Bluecoat Proxy

iii. Juniper SSL Accelerator

iv. WLAN - Cisco ISE

v. Network Analysis - Gigamon

vi. Cisco, Sourcefire IDS


I. Must have 8+ years experience with managing perimeter security solutions including firewall, VPN, proxy, NAC & Network Analytics solutions

II. Should be able to manage and troubleshoot firewall, VPN, proxy &, NAC solutions in large and complex environment

III. Should have working experience on Fortigate and Cisco Firepower Firewall solutions, Blue Coat Proxies, Cisco ISE, Juniper SSL VPN and Gigamon Network Analytics.

IV. Should be able to work on design & architecture on Firewalls, Proxies, VPN, NAC and other security solutions.

V. Experience on Skybox security policy would be an advantage.

VI. Advanced knowledge of Firewall platforms running routing protocols and next gen features.

VII. Strong understanding of general networking & Design, Packet Analysis, OSI model etc.

VIII. Investigate and Assist in escalated issues on customer s network and IT estates.

IX. Good hands-on exposure on troubleshooting & root cause analysis

X. Must have expertise in defining Standard Operating Procedures

XI. Should be able to present solutions & reports to customer.

XII. Must have expertise in Remote Infrastructure management for network and information security

XIII. Should be able to manage day to day activity of managing perimeter security devices

XIV. Good Experience of Native cloud security on Azure / AWS

XV. Engineer solutions for complex security challenges through detail analysis.

Primary Skill Set: Firewall, Proxy, NAC, IDS, IPS &VPN (Cisco, Fortigate, Bluecoat, Juniper Pulse, Cisco ISE)

Secondary Skill set: Network and Security Analytics (Gigamon), Skybox

I. Communicate and manage client needs and expectations

II. Should be able to manage team.

III. Should have B.Tech. / MCA degree

IV. Minimum 10 + years of overall experience

V. Works well in a team environment and independently

VI. Strong analytical and problem-solving skills

VII. Excellent listening, verbal and technical writing skills

VIII. CISSP Certification is preferred.

IX. CCIE Security, CCNP Security certifications preferred

X. Cisco, Bluecoat, Fortinet, Gigamon & Juniper certifications preferred

Soft Skills

i. Excellent communication and conversation skills (Verbal and Written)

ii. Good documentation skills

iii. Should have excellent customer handling skills

iv. Able to handle high pressure situations

v. High level of acceptance

vi. Can drive HCL s value and its methodology

Certifications - ITIL v3
• To adhere to quality standards, regulatory requirements and company policies
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
• To participate or contribute on
São Paulo State of São Paulo Brazil


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