• Operations & Customer Support Specialist Vilnius
  • Roche in Vilnius, Vilnius City Municipality, Lithuania
  • jobs
  • 1 week ago

jobs description

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

The Position

We are seeking a collaborative and inspiring individual to become an integral part of our Supply Chain Baltics team. You will be at the forefront of delivering the right products to our customers across Lithuania. Your work will have a direct positive impact on patient lives and will contribute to providing a superior customer experience through excellent service, quality management, and continuous improvement of our Supply Chain productivity.

Career Opportunities and Challenges
• Deliver exceptional supply chain services, ensuring customer satisfaction in Lithuania
• Efficiently process... orders, ensuring compliance with regulations and Roche standards
• Manage customer complaints, analyze root causes, and implement corrective actions
• Collaborate with demand planners to create monitoring and reporting tools for forecasting and supply norms
• Foster relationships to enhance supply offerings to customers

Who you are
• Proven experience in supply chain operations and customer support in healthcare
• Fluent English and Lithuanian language
• Proven experience with digital tools used in supply chain management
• Proven +2 years experience with SAP P37
• Strong problem-solving abilities and a drive for continuous lean process improvement
• Ability to set priorities, manage multiple tasks, and work independently while striving for simplification
• You demonstrate a high level of integrity and ethical behavior in all aspects of work
• You excel in relationship building, fostering strong connections across the organization to facilitate collaborative initiatives
• You practice attentive listening, transparent communication, and clearly explain the rationale behind decisions
• You inspire and motivate others to think boldly, innovate, and collaborate
• You generate great outcomes that significantly benefit our patients and customers
• You are capable of interpreting policies and guidelines

Salary starts from 2300 EUR gross per month. Final salary depends on the level of experiences, skills and qualifications.

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche is an Equal Opportunity Employer
Vilnius Vilnius City Municipality Lithuania


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