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  • 1 week ago

jobs description

The NOC Monitoring Engineer monitors and executes the daily operational activities needed to manage IT services and the supporting IT infrastructure. Also monitors all services running within the network and make reports of incidents and regular status report to relevant stakeholders.


Analyze events : Perform troubleshooting and incident response on the systems

Communicate with site technicians or third parties responsible for resolution

Track issues through to resolution

Monitor systems using diversified tools to monitor performance and capability of computer systems

Track issues: Track and document all defects and resolutions in detail through a designated ticketing system

Report incidents: Escalate complicated issues to management, other IT resources, third parties and/or vendors, as appropriate.


Knowledge of service architecture, design, resource configuration, and business impact of events and symptoms Expertise in monitoring tools, ITSM... tools, backup and DR tools

Knowledge of service subject matter and business processes

Knowledge of incident models, diagnostic tools, methods

Analytical skills

Communication skills
Cotonou Benin


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