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  • SAP Fico Consultant Buenos Aires
  • EY in Buenos Aires, , Argentina
  • jobs
  • 1 month ago

jobs description

About Program Mercury

About the Mercury Support Team (MST)

As an organization jointly owned by the business and IT, the MST is a centralized and global organization which will provide operational support for the delivered Mercury solution and manage and support the Mercury user community.

The MST will play an integral role in governance of the Mercury solution and the global template from both a business and IT perspective and will evolve to work closely with the business in enabling the benefit and value to be realized from the investment in Program Mercury and to set the furture direction and technology road map to support Vision 2020.
The Technology Workstream is one of the six core functions of the MST.

Within the technology stream the service delivery management function will provide an appropriately resourced and skilled organization that will:

- accept the delivered Mercury solution from the Program and provide integrated, seamless functional and technical support
- take... accountability for the delivered Mercury solution and deliver services, in line with defined service targets, to the Mercury user community
- enable the Program Team to focus on the continued deployment of the global template and ongoing localization requirements.

Job Summary:

The SDM will work closely with the Service Manager regarding service performance for their own functional area, agreeing action plans with the AMS functional team, as required, to help prioritize incident backlog and develop demand plans for the delivery of service requests, maintenance requests and enhancement requests.

Essential Functions of the Job:

Detailed and specific knowledge of the relevant functional area in SAP, gained through a combination of program delivery / implementation and support
• Manage the delivery of MST services to the Mercury user community from a functional perspective
• Manage the functional resources of the AMS vendor in terms of resource planning, demand management and the prioritization of workload
• Work closely with the GLOBAL PROCESS OWNERs and process leads to develop process specific portfolios and demand plans for the relevant functional areas of the Mercury solution and take the prime responsibility for the delivery of service requests, maintenance requests and enhancement requests
• Work closely with the Mercury program functional teams regarding the viability of business requirements and the potential impact upon the global template
• Ensure ongoing awareness of the impact of future program releases across the functional area and provide input to impact assessments as required.

Analytical/Decision Making Responsibilities:
• Make informed judgments and take appropriate action regarding issues which may potentially impact the quality of services delivered by the MST across the relevant functional area
• Analyze requirements from the business and take appropriate steps to define action plans which are detailed, meaningful and set expectations appropriately with the business
• Analyze service performance based on data provided and interpret the data to determine the quality of the service validate this against the user perception of the service
• Determine when it is appropriate to escalate and use judgement and experience and to determine the most effective course of action
• Engage and work closely with the stakeholders across business and IT, using personal experience and judgement to define tailored approaches to dealing with specific stakeholders, setting expectations appropriately and building trust and confidence.

Knowledge and Skills Requirements:
• The Functional Support Lead will work mainly on Finance Incidents, Service request, CR's, PRB's. Worked in multiteam/cultural environment and has global exposure. Planing the deliverables proactively, following up with different stakeholders via meeting and driving the deliverables.
• Working and coordinating closely with the Service Manager regarding service performance for their own functional area, agreeing action plans with the AMS functional team, as required, to help prioritize incident backlog and develop demand plans for the delivery of service requests, maintenance requests and enhancement requests.
• One of the most fundamental areas of the Mercury solution is Service Delivery Finance (FIN) which includes New General Ledger and Vendor Invoice Management.
Based on this scope, the FIN Service Delivery Manager is required to have relevant, similar experience from the following areas of SAP:

Required Skills:

Preferred Skill
• SAP FICO
• Majorly Finance and higher level understanding of CO
• Cross Module understanding like FI-SD, FI-MM, FI-Projects
• SAP Taxation-GST,
• SAP BCM
• Business Communication Management
• SAP BPC
• Financial Consolidation
• SAP VIM
• Third System/Tool/Interfaces like Thompson Reuters, Winshuttle,
C- Series, EFT/IFT, Fides
• Brazil Taxation, SAF-T
• Strong management background with the ability to
Buenos Aires Argentina

salary-criteria

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