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  • Field Service Engineer I - UAE Nationals Dubai - United Arab Emirates
  • Honeywell in Dubai - United Arab Emirates, , United Arab Emirates
  • jobs
  • 6 days ago

jobs description

Join a team recognized for leadership, innovation and diversity

The Future Is What We Make It.

When you join Honeywell, you become a member of our Global team of
thinkers, innovators, dreamers and doers who make the things that make the
future.

By changing the way we fly, fueling jets in an eco-friendly way, keeping
buildings smart and safe and even making it possible to breathe on Mars.

Make the Best You.

Working at Honeywell is not just about developing cool things. All
our employees enjoy access to dynamic career opportunities across different
fields and industries.

Join us and Make an Impact.

The Purpose of the Role

The purpose of this position is to perform and provide counsel on expert
emergency, maintenance, testing, engineering, programming, designing, and
start-up technical support across any type of electrical or mechanical
equipment, systems, and subsystems (including software where applicable) from
simple to moderately complex in nature.
Performs or provides... counsel on diagnosing and repairing equipment and
systems (both hardware and software) beyond the capability of other Service
technicians.

Responsibilities

After adequate
training and experience on the field candidate should be able to perform the
below tasks and responsibilities
• Provide reliable
technical assistance to internal and external customers.
• Provide professional
coverage of Technical Support Helpdesk.
• Support focus on
accuracy, timely feedback, and customer satisfaction.
• * Drive timely
identification, investigation, resolution, root cause analysis and replication
of technical issues.
• Build internal
relationships to expedite complicated cases.
• Develop broad
understanding of customer needs.
• Support the
knowledge-sharing mindset, methodology, and tools.
• Help and Develop
Technical Support processes.
• Ensure proper
documenting and recording of all activity and communication and address
systemic coordination issues.
• Be part of a team that
is solving complex technical problems for the customer
• Drive timely responses
to customer demands by supporting the coordinating efforts of different teams
• Build business acumen while learning to
address customer's technical needs
• Service and maintenance of Honeywell and third
party equipment
• Install Honeywell EBI, prepare graphics and
necessary programming works as per specifications.
• Be ready on the job site during temporary or
final acceptance of SLJs.
• Supervision of cabling & field
installation works.
• Availability for and performance of duties
outside of normal working hours as per agreed rosters and as directed.
• Safety: meet the Corporate, customer and
legal obligations of Health, Safety and Environment (trainings, use of PPEs and
safety observations)
• Carry out hazard and risk assessments for all
tasks as per company policy and procedures.
• Report near misses, incidents, and other
opportunities for improvement.
• Respond to customer inquiries and maintain
the customer equipment to the required standard regularly performs
• preventive / corrective maintenance and promptly intervenes on maintenance
needs.
• Responsible for the delivery of the support
services to customers respecting global standards and processes.
• Understand the customer needs and resolve
issues through technical knowledge.
• Identifies service business opportunities in
the customers' installed base.
• Diagnosis, troubleshooting, Maintenance, and
escalation for rectification of issues for timely closure of service requests.
• Quality of delivery: Deliver promptly
against service request, respecting agreed timing and ensure timely closure and
tracking.
• Deliver on Customer Satisfaction, process up-time and
system performance metrics.
• Development and maintenance of site-specific
documentation and quality assurance information as instructed by team leader.
• Keep technically current with the HBS products
and offerings. Understand legacy systems/upgrades and use all new
systems/products.
• System upgrades, augmentation, modifications, and maintenance
services
• (Installation/configuration/implementation/commissioning/maintenance
support) of Honeywell’s HBS offerings
• Internal processes and reporting: Adopt
and adhere to global standard in terms of tracking of actions (tools and
timing) and promptly submit timesheets and billable work to ensure on time
invoicing
• Financial control according to previously agreed
budgets and plans.
• Support Working Capital Team and Service
Administrator to collect the payment on time from customer.
• Customer growth and development: Identifies
and develop opportunities for business growth cooperating actively with sales
to progress them having an active and influential role with the customer to
develop the solution. Actively engages with sales to pursue the opportunities
(actively generate and support sales leads) and provides customers with
the most effective solutions
• Provide special / custom
training to customers upon request

We Value:
• Bachelor's degree Electrical, Communication, Mechanical Engineering or
equivalent, or High school diploma with significant relevant experience
• Fresh graduate with understanding of servicing HVAC, Fire, Security or
access entry and alarm systems.
• Honeywell and Industry based programming skills
• Strong fault-finding skills
• Excellent Honeywell product knowledge
• Flexibility with timing if faced with any site technical
issues/challenges
• Valid UAE driver’s License

Knowledge
and skills
• Ability to interact and build relationships with
customers.
• Ability to acquire and demonstrate trade skills and/or
product knowledge to meet the requirements of the role
• Must be able to work with limited supervision and
direct contractors or other service technicians.
• Good communication both written and verbal.
• The ability to work under pressure.
• Strong commitment to safety and safe working
environment.
• Desired - Certification and/or Training in relevant HVAC/BMS/CCTV/Access Control/Fire Alarm systems.

We Offer:

The
opportunity to work on the world’s most exciting projects, transforming the
cities we live in, the buildings where we work, and the vehicles that move
us.

Group
medical insurance plan life.

Paid
annual leave and time off work.

A culture
that fosters inclusion, diversity and innovation.

Market
specific training and on-going personal development.

If
this is your dream role, then we'd love to hear from you.

We
are an equal opportunity employer and value diversity at our company. We do not
discriminate based on race, religion, color, national origin, gender, sexual
orientation, age, marital status, veteran status, or disability status.

We
will ensure that individuals with disabilities are provided reasonable
accommodation to participate in the job application or interview process, to
perform crucial job functions, and to receive other benefits and privileges of
employment. Please contact us to request accommodation.

Additional Information
• JOB ID: req443786
• Category: Customer Experience
• Relocation Tier:
• Security Clearance:
• Aviation Authority (FAA for US):
• Band: 03
• Referral Bonus: 0
• Requisition Type: University Relations Requisition
• US Citizenship:
• FLSA Statement:
• FLSA CODE: Nonexempt
Dubai - United Arab Emirates

salary-criteria

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