• Customer Support Analyst Kuala Lumpur
  • Starweb Group in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
  • jobs
  • 1 week ago

jobs description

(Location : Kl / Pj / Tpm Cyberjaya )


SAP Responsibilities
• Service Request Management • Travel Management & Check Request • Capital & Expense Request • General ledger / Cost Centre / Company Code E-Form Education Procedure / Policy • SAP Portal • Vendor Maintenance • SAP Buyer, SAP Logistic, SAP Warehouse / Assembly, SAP Accounts Payable, SAP Fixed Asset • Tracking, SAP Global Trade Service (Import/export compliance), SAP General Accounting, SAP Master • Data, SAP Access, Universal Work list
Customer Support Analyst Responsibilities
• To support the contractual service level in the achievement of prompt response, high level customer service and technical first contact support. • On phone diagnostics and troubleshooting • Liaising with Service Provider Groups and external vendors • Ensuring appropriate process standards are met and maintained • Documentation of calls and problems • Initiate Incident & Problem Management workflow process • Identification of areas of... process improvement • Actioning of requests and the delegation of related tasks to the appropriate areas • Monitor and coordinate requests from customer • Ensure required information received for all requests • Enter and process requests according to standard processes and procedures

• Must possess a Diploma/Degree in IT or equivalent. • Required language(s): Excellent spoken & written English, Mandarin, Korean and Japanese. • General knowledge of Microsoft products, Networking, Internet, able to do problem solving and troubleshooting and SAP environment a must for SAP Customer Support Analyst • Microsoft windows operating systems, Troubleshooting, Desktop application, Networking. • Troubleshooting, computer hardware & software knowledge. • Customer service oriented. • Ability to work on shift and different time zone • Applicants should be Malaysian citizens or hold relevant residence status
Kuala Lumpur Federal Territory of Kuala Lumpur Malaysia


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