• IOT Support Analyst Malaysia
  • Capgemini in Malaysia, , Malaysia
  • jobs
  • 1 week ago

jobs description

IOT Support Analyst

Seeking an IOT Support Analyst to assist with application support including but not limited to; access, work orders, troubleshooting software issues and agile work prioritization. Must be able to work independently and within a team, self-motivated with time management skills. Good communication skills and the ability to work well with people at all levels (technical, non-technical, etc.) are essential. Strong analytical and problem solving skills are a must.


The responsibilities for this position include
• processing SNOW tickets
• providing customer support via email
• executing Puppet tasks
• responding to Datadog/monitoring alerts
• validating site connectivity
• provisioning access, and conducting level 1 troubleshooting

Experienced preferred:

We are seeking candidates with experience in
• work order/ticket processing
• change management
• work prioritization
• familiarity with Datadog, Puppet, Azure, LINUX, and Docker/containerization
•... experience working on teams following Agile software development methodologies

Let's talk about what's in it for you!

Passionate people are Capgemini's Ace of Spades - join us to discover a career that will challenge, support and inspire you. Working at Capgemini you'll find the rewards are more than just financial. You will work alongside some very smart and inspiring people on exciting projects and you will also enjoy incredible benefits. We offer flexible work practices and 40 hours of self-development every year with a huge selection of learning opportunities to choose from.

As "Architects of Positive Futures", Capgemini actively supports the community in 3 ways:

Diversity and Inclusion - we believe diversity of thought fuels excellence and innovation, which is why we positively encourage applications from suitably qualified candidates regardless of their gender identity, ethnicity, sexual orientation, religion, ability, intersex status or age. To support our commitment to diversity and inclusion, we celebrate special events and days of significance that are important to our employees such as Diwali, Bastille Day, Pride, IDAHOBIT, IWD and International day of people with Disabilities. Our Employee Resource Groups Women@Capgemini and OutFront support the grassroots passion of employees to drive our diversity agenda and effect change.

Digital inclusion - at Capgemini we are using our skills to drive social impact initiatives focusing on helping society address the impact of the digital and automation revolution. We also provide employees with opportunities to give back to the community through charity projects and volunteer days.

Environmental Sustainability - Capgemini joined the CDP's (Carbon Disclosure Project) prestigious "A list" for its commitment to the Net-Zero economy. We are focusing on helping our clients transform towards more sustainable business models and committing to reduce our own carbon emissions (GHG) by 20% per employee by 2020.

Recognized by Ethisphere as one of the World's Most Ethical Companies for the last 8 years in a row, ethics and values are at the heart of Capgemini's corporate culture and business. Embedded in our DNA, our seven values - Honesty, Boldness, Trust, Team Spirit, Freedom, Fun and Modesty - have remained the same since company inception in 1967. To see how we bring these values to life, click here to listen to some of our employee’s stories.

Come join us, bring your whole self to work, create new possibilities for you, your customers and your community and help us to be Architects of Positive Futures


Apply - IOT Support Analyst Malaysia