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  • Sales Executive - Germany
  • Marriott in Germany, , Germany
  • jobs
  • 1 week ago

jobs description

Job Number 23218232

Job Category Sales & Marketing

Location Europe Office - Eschborn, Marriott Hotel Holding GmbH, Eschborn-Frankfurt, Hessen, Germany

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

POSITION SUMMARY

The German National Sales Team Sales Executive will report to the Group Desk Manager of German National Sales Team.

The Sales Executive - German National Sales Team provides dedicated administrative support to the Director of German National Sales Team and the proactive Account Leaders of the German National Sales Team and proactively looks after a designated pool of accounts to meet and exceed the expectations of both the internal and external customers, ensuring customer inquiries are handled in the fastest and most efficient manner and that these are kept up to date on Marriott’s activities.

SCOPE

The German National Sales Team (GNST) is funded by hotels in Germany & Austria and represents the extended sales force of the... hotels. The focus is on non GSO managed group accounts and non GSO managed BT accounts to be the single contact.

Account requirement: potential for at least 3 different German and Austrian cities / clusters / hotels and a minimum spend of EUR 50K yearly or 500 room nights threshold. The focus of these clients is Germany and Austria.
• Each hotel will have an expectation of account production and an effective stakeholder communication is expected
• Clients will be assisted with their worldwide group inquiries

The German National Sales Team Sales Executive provides support to the GNST.
• Location requirements: The German National Sales Team Sales Executive is to be located at the Eschborn office.
• Language Requirements: Fluent in German and English (speaking, reading and writing)
• Travel Requirements: There is occasional (10 %) business travel required.

EXPECTED CONTRIBUTIONS
• Sales Support:
• Processes all group inquiries to the hotels and ensure alternatives are offered in order to close business (primary for all funding hotels in Germany and Austria but also for other Marriott hotels worldwide)
• Handles all requests for information from clients according to the company guidelines
• Gathers in depth competitive intelligence
• Provides administrative support to the Director of German National Sales Team and the proactive Account Leaders of the GNST
• Supports the GNST coordinators with guidance and oversees the duties of the Group Desk Team
• Is responsible for the Group Desk duties and in charge reporting challenges to the Group Desk Manager
• Optimizes processes and procedures within the GNST Group Desk in collaboration with Group Desk Manager
• Acts as ‘online support’ between GNST and hotels to ensure all parties are fully informed
• Maintains database updated for all system
• Is fully conversant with the technical equipment provided and to follow all procedures. This includes– but is not limited to – SFA
• Prepares and analyzes reports and statistics
• Assists in the coordination of and participates in regional special events when appropriate
• Accompanies the proactive Account Leaders to customer appointments as appropriate and conducts own appointments with clients in consultation with the respective Account Leader and Group Desk Manager
• Builds and strengthens relationship with existing and new customers, industry organizations and Marriott network to enable future bookings. Activities may also include entertainment, FAM trips etc.
• Develops and implements an effective sales plan for designated accounts.
• Identifies, qualifies and solicits new contacts within accounts with a focus on increasing business
• Financial Support:
• Handles the collection and reporting process of the Group Booking Cost in cooperation with the Accounting Department, the Group Desk Manager and Director of GNST
• Owner Relations:
• Supports primarily the GNST in its duties to the funding hotels
• Develops and maintains good relationships to both internal and external customers by providing a friendly and efficient service, meeting and exceeding the expectations of the GNST clients
• Participates in GNST meetings
• Is knowledgeable of the hotels in the region, their facilities and competition (with a focus on funding hotels in Germany and Austria)
• Is fully conversant with all Marriott brands and products
• Other:
• Takes ownership of Marriott’s Sales Organization’s Mission, Marriott’s Loyalty Basics and the Marriott’s Sales Basics
• Keeps up to date with all legislation changes and trends within the Agency and Corporate market
• Performs other duties as assigned to meet business needs as well as to ensure teamwork
• Complies with Marriott Hotel Holding and Marriott International Hotels Limited Regional Office policies and procedures.

REQUIRED :

PREFERRED SKILLS AND KNOWLEDGE:
• Professional appearance and manner
• Demonstrate self-confidence, energy and enthusiasm
• Use good judgment and diplomacy with internal and external customers
• Understanding of the travel industry market
• Technical understanding of hotel operations, reservations and group sales
• Technical understanding of the cooperations’ travel requirements
• Ability to work in a team
• Ability to work independently
• Fluent in German and English written and spoken
• Proficiency in computer skills (especially MS Office)

Education and Professional Certification:
• Hotel apprenticeship or tertiary qualification in hospitality management, business management or a related field required
• Two years in the hospitality industry and group sales / reservation process desirable

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you
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