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  • jobs
  • 1 week ago

jobs description

Dreaming big is in our DNA. It’s who we are as a company. It’s our culture. It’s our heritage. And more than ever, it’s our future. A future where we’re always looking forward. Always serving up new ways to meet life’s moments. A future where we keep dreaming bigger. We look for people with passion, talent, and curiosity, and provide them with the teammates, resources and opportunities to unleash their full potential. The power we create together – when we combine your strengths with ours – is unstoppable. Are you ready to join a team that dreams as big as you do?

The key purpose of this role is to conduct beer tours ensuring quality visitor experience delivered in brewery.

Key roles and responsibilities:
• Maintain the standard of the tours by ensuring information given to tourists is accurate and updated
• Increase visitor numbers and revenue to reach target
• Deliver the tour in a fun and easy to understand manner.
• Ensure the safety of the tour guests at all times
• Quality... visitor experience enhanced-- benchmarking with other attractions
• Positive experience from visitors (re: staff, service and facilities) achieved at 98% as a standard, measured through , measured through surveys & social media surveys & social media
• Information for the monthly report to be accurate and submitted timeously
• Relationship building in the tourism industry and other heritage sites
• Maximise stakeholder relationship between tour operators, travel agents, database, etc.
• Follow trends for beer culture and tours to alert marketing department
• Influence SAB brands loyalty on tour visitors
• Following up on booking enquiries and converted confirmed
• Process all visitors through booking system

Profile:
• Matric
• Ability to work long hours including working on weekends and public holidays; Workdays: Tuesday – Saturday
• Ability to communicate clearly in English
• Passion for Beer/ Understanding of Beer Culture Interest in history
• Presentation skills
• Ability to grasp technical information and explain it in an easy-to-understand manner
• Solid Administrative skills (tour bookings & admin)
• People skills, especially with regards to conflict management

BAND: XI

SAB is an equal opportunity employer, and all appointments will be made in-line with SAB employment equity plan and talent requirements. We are a company that promotes gender equality. Internal applicants require Line manager approval. Please note that only short-listed applicants will be contacted
Cape Town South Africa

salary-criteria

Apply - TOUR GUIDE Cape Town