• Account Management Lead Kyiv
  • Smart Team in Kyiv, , Ukraine
  • jobs
  • 1 week ago

jobs description

Account Management Lead


Smart Team is an international fintech community focused on trading on global financial exchanges with its own funding and developing related technological and software solutions.

We are seeking an experienced Account Management Lead to fill in our position Broker Management Operations Lead in Kyiv. The ideal candidate will be responsible for managing trader accounts, monitoring communication channels, working with our internal investment fund, and leading our team to ensure operational excellence in our brokerage services.

Key Responsibilities:

1. Trader Account Management:
— Oversee the opening and closing of trader accounts and related services.
— Assist in document collection and manage the onboarding process for traders.
2. Communication and Monitoring:
— Handle correspondence with brokers and process their operational requests.
— Collaborate with internal departments such as finance, legal, and operations, and maintain relations with our... branches abroad.
3. Internal Investment Fund Oversight:
— Conduct monthly reporting for the finance department.
— Ensure compliance with trading activity rules and resolve discrepancies.
4. Trader Communications:
— Gather necessary information, conduct surveys, and manage notifications and information dissemination related to accounts.
5. Documentation and Policy Management:
— Document processes and procedures, and support the maintenance of existing policies.
6. Leadership and Strategic Planning:
— Provide practical assistance to the BM Ops team with daily inquiries and issue escalation.
— Lead meetings, plan staffing, onboarding, training, and offboarding of team members.
— Develop and implement strategic plans to improve business functions.
Job requirements

Required Skills and Qualifications:
• Language Proficiency: Fluent in English (B2/C1 level), Ukrainian with strong spelling and punctuation.
• Technical Proficiency: Proficient in using tools such as Jira, Confluence, MS Office, Adobe Suite, Google Workspace, and various messengers.
• Analytical Skills: Capable of handling statistical data and performing data analysis.
• Communication Skills: Strong knowledge of business ethics and communication practices.

What We Offer:
— A challenging and fulfilling role in a supportive and collaborative environment.
— Opportunities for professional growth and involvement in strategic planning.
— Competitive salary and benefits package
Kyiv Ukraine


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