• Junior Account Manager Zagreb
  • Wolt in Zagreb, , Croatia
  • jobs
  • 6 days ago

jobs description

Job Description

Are you an experienced and strategic account manager with a true ‘service first’ mindset? Does a varied and challenging role in one of Europe’s fastest growing companies interest you? If so, then we’d love to chat!

Role background

We launched in Croatia in early 2018, originally just in Zagreb but now in 9 more cities as well! As we continue to grow, we're looking for our next Restaurant Development Manager to provide world-class support to a portfolio of restaurant partners across the country. This will be a mix of independent eateries and larger chains (and everything in between!), so there’ll be a variety of queries to answer and problems to solve!

We’re looking for someone that has a real passion for delivering exceptional service, and that is savvy with adapting their tone to suit the customer - you’ll need to be the person that can build great relationships with both the owner and the chef. Preferably you have some previous experience from working with data... and have the ability to use it to strengthen our partnerships.

You must also be a team player and willing to chip in with tasks outside of the day-to-day - it’s important that we keep the ‘hands on’ ethos that has made our team what it is!

What You'll Be Doing
• Driving and managing growth of our current venues by improving venue performance by strong analysis and frequent quality and satisfaction checks.
• Successfully onboarding and training venues.
• Responsible for the overall restaurant relationship post-onboarding.
• Key communicator between our operations and restaurant partners.
• Working closely together with the marketing team to plan and execute campaigns together with restaurant partners.
• Analysing the local market on an ongoing basis.
• Actively monitoring what our competitors are doing and reporting back.

Our humble expectations
• Solid experience from a previous account management role.
• Excellent interpersonal skills with the ability to adapt tone to suit the audience.
• Strong analytical experience and specific knowledge of analytical dashboards - for example, Looker or Power BI.
• Structured, detailed and service-oriented.
• Fantastic communication skills; you should be comfortable speaking with a wide range of different customers and stakeholders and know how to adapt your approach accordingly.
• Passion for food and developing the best restaurants in town.
• Experience from working with a CRM system is a plus.
• Demonstrated experience from sales is a plus.
• Fluent in Croatian and English.

Next Steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

Please note that we do not accept applications coming in via email. Please submit your application via our job portal.

About Wolt

Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to your home or office. Since launching 7 years ago, Wolt has expanded from a restaurant food delivery platform in the Nordics to a leading player in the delivery of everything across EMEA. Wolt works together with tens of thousands of restaurant and retail partners, as well as with over a hundred thousand courier partners across 23 countries and 250+ cities. In November 2020 Wolt and DoorDash announced they are joining forces, and the transaction is expected to close in H1 2022. We continue to expand rapidly and are looking for more talented individuals to join us.

Wolt not only offers great apps to customers and partners, but is also developing a broad range of technologies and solutions. Our apps (iOS and Android) have the industry’s highest reviews, largely because of our customer-centric approach to how we build our products and operations. For example, our customer service team responds in a matter of minutes, in the customer’s own language.

So, why work at Wolt?

At Wolt, We’re About Getting Things Done.

You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.

We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that just… work, Wolt might be for you.

Our Commitment to Diversity, Equity & Inclusion

We want to have all sorts of people in our team – people like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait – we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.

Join us today to build Wolt together
Zagreb Croatia


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