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  • Customer Support Representative Tallinn
  • EXANTE in Tallinn, , Estonia
  • jobs
  • 3 days ago

jobs description

About EXANTE

EXANTE is a wealth tech company that provides centralized trading solutions and B2B financial infrastructure that helps create value through technology.

Our proprietary trading platform enables direct market access to 1M financial instruments from a single multi-currency account, including stocks, ETFs, bonds, futures, and options.

We are a fast-growing global company with 600+ employees across 70+ locations, representing 60 nationalities, all of us following the same guiding principles:
• We believe that freedom is an inherited right
• We are catalysts
• We defend privacy
• We cater to our customers to an unprecedented degree

As a Financial company, we know our investment priorities. We invest in our people.

Join us in creating a new standard for wealth management:https://exantecareers.com

About The Role

We are looking to hire a Help Desk Analyst on a remote position. We have offices spread across the globe, which you are more than welcome to work from too.

You... will work in a dynamic environment with colleagues spread across the globe. We are fast paced, with new developments happening very frequently, theres never a boring day.

Offering exceptional service is a continuous effort, we dont believe in 100%. You defy the status quo, applying innovation and intuition is second nature. We dont micro-manage, we dont shun ideas and suggestions. We provide an open arena of collaboration and foster creativity.

Our main channel of communication is live chat, however we offer email and phone too. You are the face of the company, so we expect you to maintain the highest level of professionalism.

We hold regular team meetings and you can expect regular 1-1s with your lead. We invest in your growth and development from day 1 to ensure you excel within Exante.

Reporting line: Helpdesk Team Lead

Location: Estonia

Worksite: remote

Responsibilities
• Manage client enquiries via different channels: email, live chat and phone

calls within set SLAs and KPIs
• Provide excellent customer support by identifying customers needs and solving tasks with an individual approach
• Liaise with internal teams to find solutions to more complex enquiries
• Navigate enquiries to the relevant departments when necessary
• Maintain sound knowledge of our product and industry
• Maintain a positive image of our company
• Contribute towards various side projects and tasks such as FAQ upkeep and internal documentation
• Internally communicate feedback and suggestions on a regular basis

Requirements
• Excellent verbal and written English at a fluent level. Russian or other

languages are a big plus.
• Have at least 2 years experience in customer service within fintech or financial services. (Brokerage experience is extremely desired).
• Sound understanding of help desk platforms, such as Intercom or Zendesk
• A sense of empathy and desire to help people (The one who cares).
• Ability to explain complex things in simple words.
• Be a real team player. Youre not an introvert and enjoy collaborating across the board.
• Jira experience is highly desired.
• Ability to work shifts.

Benefits
• Competitive salary & performance-based bonus programs
• Corporate benefits (choose your preferred options)
• Truly inspiring culture, pleasant and informal work environment
• Ongoing education & training programs
• Opportunity to network and connect in the Corporate Events
• Global career opportunities
• Benefits/perks listed above may vary depending on the nature of your employment with the company and the country where you work
Tallinn Estonia

salary-criteria

Apply - Customer Support Representative Tallinn