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  • 3 days ago

jobs description

Company: MAPFRE Middlesea Plc.

Title: Sales and Customer Executive

Main Tasks:

· Assists in the servicing of walk-in customers, including intermediaries, which includes but is not limited to the following:

· Updating and amending client details as and when appropriate

· Providing product information to clients and responding to their queries.

· Promoting new products

· Providing quotations for a new policy and completion of necessary paperwork if sale is concluded

· Administers a policy’s process as appropriate with regards to surrenders, maturities, payment of death benefits, revised Estimate Maturity Values, top-ups, switches, valuations of Unit Linked policies, payment of premiums.

· Handling all calls and electronic mails from MSV life clients.

· Handling of customer complaints received at Regional Offices and seeking resolution thereof; referring unresolved complaints internally through the established channels.

· Processing of customer requests by amending the... customer / policy records accordingly, issuing, and sending the appropriate paperwork.

· Applies, where so delegated, discretionary authority to mitigate a serious customer relationship breakdown situation by offering redress compensation.

· Servicing of customer enquiries on the phone and by email, in a similar way to walk-in customers.


· Knowledge of Microsoft Office Tools/Applications;

· Negotiation Skills;

· Strong Communication Skills – verbal and written;

· Strong Analytical Skills;

· Preference will be given to applicants who attained a CII qualification (minimum Dip CII) or who are in an advanced progress towards achieving such qualification;

· Ability to work independently with minimal guidance and part of a team.

· Team Player.


· Maltese: Level: Excellent

· English: Level: Excellent

· Spanish: Level: Any level is considered an asset


+ Flexible working hours

+ Gym in Premises

+ Birthday Leave

+ Health Insurance

+ Life Insurance

+ Canteen Allowance

+ Transport Allowance

+ Longer Maternity / Paternal leave

+ Returning mothers Benefit

+ Children Sick Leave

+ Pension Plan Incentive after 2 years of Seniority

+ Active Ageing Incentive

+ Study / Exam Leave

+ Sports and Cultural Leave

+ Sponsorship for Training

+ Canteen Facility
Floriana Malta


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