• IT Service & Process Manager for a Workflow & Automation Solution... Bratislava
  • Siemens in Bratislava, , Slovakia
  • jobs
  • 1 week ago

jobs description

tasks and responsibilities
• You are responsible for the global
incident management and request fulfillment process of a workflow
and automation solution based on ServiceNow. You foster a holistic process as
well as tooling approach and manage changes in close alignment with your
• You shape the strategic
direction of the incident as well as request fulfillment processes and ensure
compliance to governance framework. Therefore, you steer corresponding
suppliers and service level agreements.
• You monitor and report the
performance of the managed processes. You communicate continuously trends
and corresponding measures to the management team. You ensure a sustainable
resolution of challenges.
• You lead and guide a functional
team of corresponding IT Service Management roles (e.g., continuous
improvement manager and knowledge manager, etc.) for a smooth operation through
best-practice implementation and knowledge enhancements.
• In your role, you drive tasks
and... responsibilities in their entirety (i.e., analysis, definition,
implementation, and completion) with the aim of limiting risks, exploiting
opportunities, and achieving goals in required quality, on schedule and within
• You will also act as Manager on
Duty for major incidents with global coverage.

qualifications and experience

• Preferably, you hold a university
degree in information technology, computer science or a comparable field.

• You can demonstrate many years of
experience in steering a global incident and request fulfillment process
for enterprise solutions (e.g., more than 10.000 users).
• You have profound experience in
the IT environment with software-as-a-service solutions based on
ServiceNow to engage in technical discussions at eye level.
• You are familiar with ITIL
service management as well as agile approach (e.g., SCRUM and SAFe
methods) and can ideally prove this with corresponding certifications.

• You possess a diverse toolbox
to analyze interdependencies and develop solutions together with an
international team.
• You always keep the long-term
goals in mind when developing solutions, weigh options comprehensively
against each other, and lead them to a sustainable decision for our customers
and the company.
• You have excellent social
skills, negotiation skills, and assertiveness to develop and
implement decisions across all professional disciplines and various
hierarchical levels.
• You can demonstrate your communication
strength in English with business fluency. German language is welcome.
• Your digital competencies
in research, analysis, and preparation of data and information support you in
efficiently identifying and solving challenges.
• We own it: You are passionately
committed to the success of Siemens Healthineers. You enjoy driving change
and taking responsibility in a global environment.

What do
we offer:
• Variable and Christmas bonus
• Hybrid type of work –
combination of telework and work from office
• Flexible Working Hours
• Bridge days – free extra paid
leave 6 days per year
• 3 sick days per year (no
doctor’s permit needed)
• In case of sickness 100% salary reimbursement 20 days/ year, this
includes max. 10 days/ year for of family care
• Additional pension plan
• 300 EUR for regeneration of
work force via cafeteria system
• Wellbeing program –
Psychological, Legal and Financial Councelling
• Family care program (subsidy
for newborns, maternity leave, kindergardens, summer camps)
• Retention program (work
anniversary, life anniversary, employee loans)
• Training and development
program (business and product trainings, e-learning, language courses, soft
skills trainings,…)
• Adjustable standing desk as a
• Participation on world famous
IT conferences like Microsoft IGNITE for best employees
• Wide project portfolio in
healthcare domain and job rotation within company (Cybersecurity, Artificial
Intelligence, Healthcare IT services, …)

Basic wage component (gross) and other rewards: starting from 2500 EUR brutto /month + VAR*
• We are required by law to disclose basic wage
component (minimum salary) for the advertised positions. We carefully consider
your professional qualifications and experience in our compensation package
and/or when offering you other positions.

Our goal is to pay our employee's fairly, with regard to the market
situation and we are ready to welcome high-quality candidates in our team
Bratislava Slovakia


Apply - IT Service & Process Manager for a Workflow & Automation Solution... Bratislava