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General Information

Job Title: Data Analysis & Reporting (Bounce Rate Planning & Reporting)

Division: Customer Operations

Department: Bounce Rate Management (Predue)

Location: Ho Chi Minh City

Report to: Head of Bounce Rate Management Dept & Head of Customer Operations Division

Key Roles & Responsibilities

1. Monitor closely dashboard reports and develop them depend on business needs. Closely observe customer repayment’s behavior to support Bounce rate management head and Predue team head to have proper solutions on time.

2. Attend projects related to Bounce rate management Department.

3. Play as coordinator with teams of Operations and others (ICT, MIS) to make sure all BRM reports are standard, systematic and automation.

4. Business process improvement and automation

- Study and understand the existing processes of BRM dept to identify process loopholes and improvement areas.

- Recommend the process changes or introduce innovative approaches to improve the process... efficiency and effectiveness.

- Play as coordinator of Bounce rate Management to work with related departments (such as ICT, MIS, DT&M team ect.,) to automate Predue tasks and Bounce rate’s reports

5. Other assigned tasks from Division Head
Ho Chi Minh City Vietnam


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