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  • 1 week ago

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Job ID: 7991

Working Business Language: English. This role is considered a head-office role and will be required to communicate with internal stakeholders across Canada where the primary business language utilized is English.

Salary: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan.

The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. The salary offered is estimated to be within the following range: $

$42,000 - $60,000. Candidates... with salary expectations outside of the range are still encouraged to apply.

About Us

At Wawanesa, we’re proud to offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work. You may work from any of the following locations: Winnipeg, MB; Wawanesa, MB; Vancouver, BC; Calgary, AB; Edmonton, AB; Lethbridge, AB; Toronto, ON; Kitchener, ON; Thunder Bay, ON; Ottawa, ON; Montreal, QC; Moncton, NB; Dartmouth; NS

The Wawanesa Mutual Insurance Company (“Wawanesa Mutual”), founded in 1896, is one of Canada’s largest mutual insurers, with over $3.5 billion in annual revenue and assets of $10 billion (CAD). Wawanesa Mutual, with its National Headquarters in Winnipeg, is the parent company of Wawanesa Life, which provides life insurance products and services throughout Canada, and Western Financial Group, which distributes personal and business insurance across Canada. Wawanesa proudly serves more than 1.7 million members in Canada, and we are home to more than 3,600 employees distributed across the Canadian regions and communities where we operate. We give back to organizations that strengthen communities, donating more than $3.5 million annually to charitable organizations, including over $2 million annually in support of people on the front lines of climate change. To learn more visit wawanesa.com.

We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.

Job Overview

Under direct supervision, this job contributes to Wawanesa’s success by acting as a single point of contact, and providing initial support, on restoration of service for broker applications to Brokers and Wawanesa Branch staff within established service level targets.

Job Responsibilities
• Provide a high level of customer service by communicating with our customers to facilitate the timely resolution of reported Incidents/Requests
• Recognize, investigate and resolve inconsistencies with data and various system applications
• Utilize the ServiceNow Knowledge Base to investigate and resolve Incidents/Requests
• Ensure accurate and up to date support information exists in the knowledge Base
• Establish and maintain good working relationship with our support teams
• Serve as the liaison between our external customers and our support teams
• Willingness to collaborate/co-locate with other teams within the organization
• Participate in cross-functional team meeting and scrums to share information and build valued working relationships within the team and other teams within the organization
• Contribute to the ongoing improvement of departmental processes, procedures and standards by recognizing opportunities for improvement
• Perform other duties as assigned.

• 2 years’ experience in customer service
• Experience with an incident tracking tool will be considered an asset
• Related experience and training in troubleshooting and providing first level support
• Strong knowledge of telephony system
• Good customer service skills by providing friendly, cheerful service
• Strong attention to details, identifying and addressing issues shared by Brokers and Staff
• Ability to express ideas clearly and asks probing questions appropriately
• Strong organization skills by prioritizing and reprioritizing tasks appropriately
• Experience in the Property and Casualty Insurance industry in considered an asset
• Strong knowledge of Insurance/Brokerage terminologies
• GIE and CIP certification will be considered an asset
• Fluent in French and English an asset

Wawanesa is proud to be one of Manitoba’s Top Employers, a Kincentric Best Employer in Canada and a Forbes Best Employer in Canada recognizing an exceptional place to work!

Diversity, Equity & Inclusion 

Wawanesa is an equal opportunity employer and is committed to fostering a diverse workforce that is equitable and inclusive for all. Wawanesa provides equal employment opportunity to all employees and applicants without regard to an individual’s protected status: race/ethnicity, colour, religion, creed, sex or gender, sexual orientation, gender identity or expression, family or marital status, pregnancy/childbirth or related conditions, national origin, disability, military or veteran status, or any other protected status. Disability or medical-related accommodations are available upon request throughout all aspects of the recruitment and selection process. Candidates requiring reasonable accommodations may contact, in confidence, [email protected].  

If you are interested in this exciting, challenging position with Wawanesa, apply today with your Resume.

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Winnipeg MB


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