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  • 3 days ago

jobs description

We are seeking a Support Analyst for our Service Team. The ideal candidate is expected to meet the following requirements:
• Bilingual – French/English, fluent in verbal and written
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
• Respond to queries over the phone/remote support
• Escalate support request as required
• Schedule resources for service calls and projects
• Respond to email messages for customers seeking help
• Ask questions to determine nature of problem
• Walk customer through problem-solving process
• Install, modify, and repair computer hardware and software
• Run diagnostic programs to resolve problems
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
• Install computer peripherals for users
• Follow up with customers to ensure issue has been resolved
• Monitor client networks for errors and alerts
Waterloo ON


Apply - Support Analyst (Bilingual) Waterloo