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  • Data Analyst Porto
  • Five9 in Porto, , Portugal
  • jobs
  • 6 days ago

jobs description

Five9 provides businesses reliable, scalable, and secure cloud contact center software designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results.
We are driven by a passion to transform contact centers into customer engagement centers of excellence.

Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud.

Responsibilities:
• Develop, maintain, and improve data models, reporting systems, data automation systems, and dashboards using Looker.
• Collaborate closely with the product team to ensure the alignment of the data visualisation with the enduser requirements.
• Maintain data systems and databases, including fixing coding errors and other datarelated problems.
• Ensure data accuracy and integrity through regular data quality checks and troubleshooting.
• Optimize system performance to ensure efficient data processing and... reporting.

Qualifications:
• Bachelor's Degree in Mathematics, Computer Science, Economics, Business, Statistics, or a related field.
• 25 years of experience in a data analyst role, or a similar position, is required.
• Proficiency with Looker is required.
• Experience with SQL and other data manipulation languages.
• Demonstrable experience with data visualisation and reporting.
• Strong problemsolving skills.

Nice-to-have:
• Interest or experience in Data Engineering.
• Familiarity with Google BigQuery.
• Experience in data mining, data cleaning, and data management.
• Previous experience in the Contact Center industry.

Benefits:
• Five9 Shares
• Bonus Scheme
• 10% Flex Benefits
• Meal Allowance
• Medical Insurance
• Life Insurance
• 25 day Annual Leave + Public Holidays
LI-RS1 #LI-Hybrid

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
• Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia
Porto Portugal

salary-criteria

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