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  • 2 weeks ago

jobs description

To provide support to the Business Relationship Mgmt team for Capital Markets.

Key Responsibilities
• Assist on raised issues and lead to successful conclusion, ensuring clear communication
• Provide support to the BRM for Monthly/Weekly service reporting and dashboards/metrics pertaining to the services taken from GTIS
• Support the BRM with customer key partners and end user expectations.
• Provide support for Incident, Problem & Change processes as well as all IT Control Frameworks
• Attendance at Global and Local CAB to ensure that infrastructure changes are well understood
• Attendance at incident and problem review meetings
• Liaise with Infrastructure teams (such as network, Enterprise Tooling) to ensure agreed actions are completed.
• Project liaison and engagement
• Support service transition for new/improved services Key Behaviours
• Excellent people, organisational and time management skills.
• Ability to work under stress and to tight deadlines.
• Ability to meet strict... deadlines in a fast-paced environment.
• Good communication/relationship building skill.
• Ability to be flexible and adaptable to new and changing responsibilities.
• Continuous improvement, training and development.
• Willingness to learn and adapt knowledge base to different product areas/skills.
• Flexibility with working hours (cross time zones).
• Able to manage multiple stakeholders with potential conflicting views
• Excellent written and oral skills, clear and concise, keeps manager informed of work progression at sensible intervals. Engage; manage vendors and third parties as appropriate.
• Ensures their skills and knowledge are up to date. Welcomes opportunities to learn.
• Ability to set, agree and evaluate clear objectives, identify potential impact of changes.
• Influence IT areas and Senior Managers into making successful IT decisions.
• Develop logical, realistic plan to meet required objectives. Continually seeks to make the area in which they work more efficient and effective.
• Strives to build positive working relationships, inside & outside own team. Treats all colleagues with respect and encourages colleagues to work effectively together. Willing to take on additional work to help others. Role Purpose

Supports team by providing analyses and insights to Service Managers and clients, resolving basic queries and issues.

Role Responsibilities

- Supports in the agreement of Service Level Agreements for each service and ensures consistency of content and approach
- Investigates all appropriate means to improve IT / network service investments and delivers / improves / changes / restores a quality service to the customer
- Tracks, routes and redirects problems to correct resources
- Provides first level client contact and conveys resolutions to customer issues, ensuring customer feedback is progressed to a mutually agreed and acceptable resolution
- Assists in development and delivery of enhancements, bug fixes and infrastructure deliverables
- Supports in the recording, documentation and closure of queries, updating customer data and producing activity reports
- Provides a high level of customer service.

Minimum Requirements

- This is an Individual Contributor role
- Bachelors degree or equivalent in an IT related discipline
- Some knowledge of service management and support disciplines and processes.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject .

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice
Colombo Sri Lanka


Apply - Analyst, BRM Support, Capital Markets | Colombo, LK